About M&G India
We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.
Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.
Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.
About M&G
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Service Ownership, Environment Management & Availability
- Own the Finance support operating model for Kyriba, including service health, environment governance, operational readiness and escalation.
- Be accountable for Kyriba environment management and coordinate production and non-production activities with Kyriba Support, implementation partners and internal technology teams.
- Take responsibility for Kyriba environment availability, ensuring service interruptions are assessed, communicated and progressed through the appropriate incident and problem-management channels.
- Maintain clear operational ownership, support contacts, dependencies, recovery expectations and evidence required for service governance.
Integration Ownership & Operational Resilience
- Own Finance-side support and coordination for various integration applications e.g. Kyriba–Bridger and Kyriba–Adjuto payment integrations and the Kyriba–Sonata integration via FADS for forecasting.
- Coordinate investigation of interface failures, missing or delayed files, rejected transactions, scheduling issues and upstream or downstream data exceptions.
- Work with FinOps, Treasury, other M&G systems, Kyriba Support and implementation partners to restore service, validate outcomes and address recurring integration risks.
- Maintain functional knowledge of interface purpose, control points, business impact, dependencies and recovery procedures.
Access Governance, Logs & Recertification
- Be accountable for controlled access to Kyriba application logs, ensuring access is appropriately authorised, traceable and aligned with support requirements.
- Be accountable for quarterly user recertification, coordinating evidence, exceptions, remediation and completion with IDAM/SailPoint, supervisors and relevant business owners.
- Provide Finance consultation for ARC role management, user-access management and SCIM setup and management, ensuring the proposed access model supports business responsibilities and control expectations.
- Remain informed on API-key management and assess Finance impact where credential changes could affect Kyriba services or integrations.
Bank Connectivity & Market Data Support
- Provide Finance consultation for monitoring payment and statement connectivity, helping assess business impact, prioritise exceptions and coordinate remediation.
- Support the Finance assessment of bank acknowledgements, rejected or delayed flows, statement availability and related operational dependencies.
- Provide Finance consultation for the input integration status information on IDP-to-Kyriba FX-rate process, including business validation of rates, exception assessment and coordination with the responsible support teams.
Release, Change & Control Assurance
- Remain informed of Kyriba release-note assessments and opt-in regression-testing outcomes, identifying Finance impacts, risks and required stakeholder actions.
- Ensure material changes affecting Finance-owned integrations, controls or service availability are supported by appropriate impact assessment, testing evidence and operational readiness.
- Support incident, problem, change and release governance, including root-cause follow-up, risk tracking and audit evidence.
Stakeholder, Vendor & Continuous Improvement
- Act as the Finance support contact across FinOps, Treasury, RDM FinOps Kyriba Business Management, Corporate Functions Technology, Kyriba Support and implementation partners.
- Translate Finance priorities and business impacts into clear actions for technical teams and vendors, and provide concise updates through resolution.
- Identify opportunities to improve monitoring, automate controls, simplify support processes, strengthen knowledge articles and reduce repeat incidents.
- Promote disciplined ownership, effective hand-offs and sustainable service improvements across the Kyriba support ecosystem.
Application Support & Incident Management
- Provide expert technical support for finance applications, ensuring incidents and service requests are triaged, prioritised and progressed in line with agreed service levels.
- Investigate application and integration issues, perform initial diagnosis, gather technical evidence and coordinate resolution with software vendors, infrastructure teams and business stakeholders.
- Maintain clear ownership of issues through to closure, including timely stakeholder updates, root-cause follow-up and verification that service has been restored.
- Support problem management by identifying recurring issues, contributing to root-cause analysis and tracking preventive actions.
Integration & Interface Support
- Actively support system integrations and interfaces connecting finance applications with upstream and downstream platforms.
- Monitor scheduled feeds, jobs and interfaces; identify failures, data exceptions or processing delays and coordinate recovery with relevant application teams.
- Work across internal technology teams and external vendors to resolve interface dependencies, connectivity issues and data-flow failures.
- Maintain operational knowledge of interface schedules, dependencies, support contacts, control points and recovery procedures.
User Onboarding & Experience
- Coordinate user onboarding, access enablement and application readiness in line with approved controls and defined operating procedures.
- Provide practical guidance to users, improve support documentation and help reduce avoidable incidents through clear communication and knowledge sharing.
- Identify opportunities to enhance user experience, simplify support journeys and improve the quality and responsiveness of application services.
Vendor & Service Management
- Act as a key technical contact for application vendors and business stakeholders during incident investigation and service improvement activity.
- Plan and conduct regular service review meetings with application vendors, covering incidents, service levels, recurring issues, risks, upcoming changes and improvement actions.
- Track agreed actions to completion and challenge vendors constructively where service quality, responsiveness or technical outcomes require improvement.
- Support operational governance, audit evidence and service reporting for the applications in scope.
Release, Upgrade & UAT Support
- Support application version upgrades, patches and technical lifecycle activities by coordinating impact assessment, readiness checks, implementation support and post-release validation.
- Plan and conduct user acceptance testing for small enhancements and bug fixes, including test preparation, execution, defect logging, retesting and evidence retention.
- Collaborate with business users, vendors and change teams to ensure releases are appropriately tested and introduced with minimal service disruption.
Security Credentials & Technical Administration
- Manage application certificates and integration keys throughout their lifecycle, including inventory, renewal coordination, secure implementation and validation.
- Monitor expiry dates and dependencies to prevent avoidable service disruption, ensuring changes are completed through approved security and change-control processes.
- Maintain accurate technical and operational documentation for certificates, keys, interfaces, configurations and support procedures.
Continuous Improvement & Innovation
- Propose and implement innovative ideas to improve monitoring, automation, support efficiency, service resilience and user experience over time.
- Use incident trends, vendor performance and operational feedback to identify improvement opportunities and prioritise sustainable fixes.
- Contribute to a culture of ownership, knowledge sharing, control discipline and continual service improvement.
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
