Manager - Observability

About Us (Ensono): 

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration, and cloud-native development. With certified experts in AWS, Azure, and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. 

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning. 

We want all new Associates to succeed in their roles at Ensono. That’s why we’ve outlined the job requirements below. To be considered for this role, it’s important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. 

About Role:

We are seeking a highly skilled and experienced Senior Manager of Observability to lead our observability strategy, helping to improve and maintain the health and performance of our systems, applications, and infrastructure. The ideal candidate will have a strong background in systems engineering, observability platforms, and a deep understanding of how to collect, analyze, and interpret system data to drive proactive performance monitoring, issue resolution, and scalability improvements. This is a leadership role that requires technical expertise, collaboration, and the ability to work across teams to ensure a seamless and efficient observability experience.

Key Responsibilities:

- Lead Observability Strategy: Develop, implement, and refine the company's observability framework, ensuring robust visibility into all production systems and services, including logging, metrics, traces, and alerts.
- Team Leadership: Manage and mentor a team of engineers, guiding them in building scalable observability solutions and fostering a culture of continuous learning and improvement.
- Incident Management: Oversee the design and implementation of alerting and incident response processes, ensuring rapid identification, diagnosis, and resolution of system issues and downtime.
- Tool Selection and Integration: Evaluate, select, and integrate observability tools, ensuring they align with business goals and infrastructure requirements. Oversee platform configurations, custom metrics, and data pipelines for observability tools like Prometheus, Grafana, Datadog, etc.
- Collaboration: Work closely with engineering, DevOps, and IT teams to define key performance indicators (KPIs) and ensure visibility into the reliability and performance of systems.
- Data-Driven Decisions: Promote a data-driven approach to decision-making, leveraging observability data to drive proactive system optimization and feature improvements.
- Automation and Scalability: Ensure that observability solutions scale with the growing needs of the organization, automating processes and optimizing resource usage.
- Reporting and Insights: Provide regular reports to leadership on system health, performance trends, and incident root cause analysis, offering insights on improvements and business impact.

Qualifications:

- Bachelor's or Master's degree in Computer Science, Engineering, or related field (or equivalent experience).
- 8+ years of experience in a technical leadership role, with at least 5 years in an observability-focused position.
- Expertise in observability tools (e.g., BMC True sight/Helix, Entuity, Datadog, Splunk, New Relic, etc.).
- Good understanding of distributed systems, microservices architecture, and cloud environments (AWS, Azure, GCP).
- Hands-on experience with monitoring, logging, and tracing systems, as well as experience building and optimizing dashboards, alerting, and reporting frameworks.
- Experience with incident management and on-call rotation processes.
- Proficient in coding and scripting (Python, Go, Bash, etc.) for automating observability tasks and data pipelines.
- Strong leadership skills with a track record of managing and mentoring high-performing teams.
- Excellent communication skills, with the ability to clearly convey complex technical concepts to non-technical stakeholders.

Preferred Qualifications:
- Experience with containerization (Docker, Kubernetes) and container orchestration platforms.
- Familiarity with CI/CD pipelines and DevOps best practices.
- Experience with chaos engineering and resiliency testing.
- Certifications in cloud platforms (AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect, etc.).