Senior Manager - Product Owner

Description and Requirements
Responsibilities:
The resource will be responsible for developing and refining features in collaboration with product engineering and business operations teams spanning multiple ARTs. This position requires being able to operate in a fast-paced environment with multiple competing projects. Responsible for prioritizing and documenting user stories to be developed by the agile development team. Additionally, the Product Owner works with the Product Manager and operations leaders to drive operational readiness and adoption. This is a critical role with significant accountability to build and manage relationships and responsibilities across business stakeholders and within the team. Product Owners (POs) collaborate closely with Scrum Masters, Product Management, customers, business owners, and other stakeholders to create sustainable plans and continuously incorporate feedback into solutions.
Technical Skills:
API, Data & API Leadership:

• Understand applicability of APIs and AI to streamline business operational processes.
• Identify, document, and implement AI opportunities to streamline business processes.
• Pull and analyze data from multiple data sources.
• Hands-on experience with AI tools and a curiosity to learn new tools.

Domain Expertise:

• Apply in-depth knowledge of STD, LTD, and AMS operations to inform product strategy, feature, and user story development.
• Translate business operational requirements into actionable user stories and features.

Agile Product Ownership:

• Prioritize and manage the team backlog to maximize value delivery.
• Accept completed work, ensuring it meets defined acceptance criteria and quality standards.
• Provide visibility into priorities, workflow, and sequencing for the agile team.
• Identify benefit hypotheses in collaboration with Product Manager and key stakeholders.

Operational & Change Management:

• Support production for escalated customer issues, ensuring timely communication and resolution.
• Manage client-specific communications and process/timing inquiries.
• Write and triage Requirement Documents, assess feasibility, and coordinate with application development teams.

Experience : 10-12 years of relevant exp.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
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