Senior Manager Technology Services

Description and Requirements
Position Summary
Performs key role on prioritizing deliverables against the PAM strategy, work with a group of specialists to enhance the PAM capability overall and to ensure defects, enhancements and audit items are implemented successfully and in a timely manner.
Needs to work on CyberArk and for Privileged passwords on the operational side, supporting daily activities of the stakeholders like account onboarding, password management, user access management - either manually or using automations to support complex workflows and processes
Responsible for Privileged Administration and operations of CyberArk Components like Vault, CPM, PVWA, PSM, PSMP, PTA responsible for Privileged User account administration of various target devices like Windows, UNIX, Databases, network, and applications. Troubleshooting CyberArk Privileged Account Security PAS Components for operational issues. Exposure to PAM process frameworks and methodologies. Automation of various operations related tasks using PowerShell, RestAPI. Leading the implementation of new projects focused on Identity and Access Management (IAM) technologies, ensuring seamless integration and enhanced security protocols.
Job Responsibilities

• Experience in troubleshooting Privilege Session Manager (PSM), Cyber-Ark Privilege Session Manager Proxy (PSMP) and PTA related issues.

• Experience on Onboarding Windows, UNIX, Mainframe, Database, AWS/Azure and User identity management.
• CyberArk CDE/Sentry Certified.

• Experience in remediation of different type of accounts like windows, Linux, Database, Network device, ssh key.
• Understanding of operating system, database, application, and CyberArk log structures.
• Working Experience on ServiceNow or any other ITIL tool.
• Experience in handling basic tasks on Active directory like User unlock and Access management.
• Able to handle the issues related to password rotations, password malfunctions, account creations, account changes, scheduling.
• Good hands-on experience in CyberArk with Identity management, Password Policy Creation, safe management, account management, Private Ark and troubleshooting.
• Good to have knowledge of Automate processes across the CyberArk products
• Understanding of CyberArk PTA and operation tasks related to PTA.
• Monitor using CyberArk PTA and review suspicious activity on privilege account and session.
• Maintain & support CyberArk daily activities, troubleshooting Vault, CPM, PTA, PSM, and PVWA issues as required.
• Good to have Experience of Installation and configuration of Cyber-Ark Vault (EPV) and Vault Client, Central Password Manager (CPM), Cyber-Ark Password Vault Web Access (PVWA).

• Creating and maintaining documentation, including standard operating procedures, user guides, and knowledge base articles. Assisting in the development and delivery of training programs to educate users on CyberArk solutions and best practices.
• Must be flexible to work in a 24/7 operational environment
• Knowledge on customization of CyberArk Platforms, Connectors/Plugins (with AutoIT/Shell Scripting) and good knowledge on auto-detection configuration and usage of Discovery Scanning tools.

Knowledge, Skills and Abilities
Education

• IT Graduate
• IAM knowledge
• MS Office

Experience

• 15 years of Experience in Identity and Access Management (CyberArk)
• Hands on work experience on CyberArk administrative activities, IAM technologies, Powershell, RestAPI

• Must process problem solving, planning, and analytical skills to drive continuous improvements

• Hands on experience in scripting and Automation
• Experience in preparation and execution of project plans, schedules, cost estimates, baseline change management, risk mitigation, technical design reviews, management reviews, customer coordination meetings, cost/schedule/status reporting. Implementing corrective actions as necessary to achieve commitments.
• Ability to grasp technical concepts rapidly. History of understanding avionics and core platform life cycle: requirements, development, test, flight test, certification.
• Strong communication skills, able to understand the project risks well ahead, take necessary actions.

Knowledge and skills (general and technical)

• CyberArk PAS Administrator, Secure Access Cloud
• Exposure to Active directory console and Basic Networking.
• CyberArk PTA and PSM, JIT, REST API, Powershell
• MS Office skills
• Knowledge of ITIL
• Excellent Analytical and Problem-Solving skills
• Ability to develop and maintain robust relationships with peers and stakeholders.
• Experience managing geographically distributed and culturally diverse workgroups with strong team management, leadership and coaching skills
• Excellent written and oral communication skills, including the ability to clearly communicate/articulate technical and functional issues with conclusions and recommendations to stakeholders
• Prior experience in handling state side or offshore stakeholders
• Experience in creating and delivering Business presentations
• Demonstrate ability to work independently and in a team environment
• Self-disciplined and results oriented

Other Requirements (licenses, certifications, specialized training - if required)

• NA

Working Relationships
Internal Contacts
(and purpose of relationship):

• All Internal GOSC Stake Holders

External Contacts
(and purpose of relationship) - If Applicable

• Stateside Client/ Engineers from different regional Security teams (Such as Country/Regional Head for Monitoring/Containment)

About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
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