Senior People Operations Specialist

Available Locations: Bangalore
What you'll do
Cloudflare is undergoing an accelerated global payroll transformation. We are looking for a technical, detail-oriented, operational minded and highly motivated Senior Operations Project Specialist to join our People Ops team as a dedicated project resource. In this role, you aren't just "doing HR", you will be a driving force behind the successful rollout of a global payroll system (Workday to ADP) across our APJC region. You will be our local expert on the ground, ensuring that every piece of data is accurate, validated, and ready to launch.
Following the successful implementation, you will transition into a core Senior People Operations Specialist, serving as the regional subject matter expert and an advocate for the employee experience.
Key Responsibilities

• Manage Concurrent Rollouts: Lead the People Operations workstreams in APJC for 2-3 countries at once, moving them through the project lifecycle from initial employee data gathering to post-implementation.
• Data Integrity & Technical Execution: Execute high-volume data cleansing and perform rigorous validation in Excel/G-Sheets to ensure Workday remains the single source of truth. You will perform detailed audits between Workday and ADP to guarantee records match during Post/Go-Live and Hypercare.
• UAT & Standardisation: Develop user scenarios and perform testing to ensure system tasks trigger as expected and reflect real-world daily operations. Replace manual, one-off tasks with a streamlined global approach. You'll help design a global HR framework to bring consistency to each country's operations, and play a key role in spotting where local laws or customs need a specialized touch, ensuring our global system stays compliant and relevant to every local team.

• SOP & Training: create and maintain post-implementation Standard Operating Procedures (SOPs) for each country and train the local People Ops Specialist.

• Be a subject-matter expert for employee inquiries: Provide timely, high-quality support to employee inquiries through Zendesk. Act as a trusted liaison between employees and People/Payroll teams, resolving issues efficiently with empathy and accuracy.
• Elevate the employee experience through cross-functional collaboration: Act as a proactive liaison between employees and specialized teams such as Payroll, Benefits, and Legal to address and resolve complex issues efficiently and effectively.

What We're Looking For

• Regional expertise: You understand the APAC region's needs and have experience as an HR specialist handling regional requirements not just for payroll, but for compliance, onboarding, offboarding and full employee lifecycle.
• Experience: 5+ years in People Operations or HR Admin, with a proven track record of supporting large-scale system rollouts (Workday, ADP, or similar).
• Payroll Knowledge: Deep understanding of the HR-to-Payroll pipeline and the technical nuances of the employee lifecycle across different geographies. You have a proven ability to identify data mismatches and defects before they impact payroll.
• Adaptable & Project-Minded: Experience managing multiple projects with competing deadlines. You know how to "raise your hand" early when a project timeline or data point is at risk.
• Communication: Excellent verbal and written communication skills, with the ability to lead workshops and translate technical system requirements for non-technical local experts.

Systems Proficiency: High proficiency in Workday, specifically in creating/validating reports and understanding how data flows from Workday to third-party payroll providers. Experience with ADP Celergo integrations is a significant plus.