Senior Product Analyst
Location - Bangalore
About Us
Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
Besides its SaaS business, Circles operates three other distinct businesses:
- Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
- Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
- Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
Role Description
Job Overview
At Circles, we're looking for an enthusiastic and curious Senior Product Analyst to join our dynamic team. This is a unique opportunity for someone who loves solving complex problems, working with diverse teams, and helping shape the future of telecommunications. In this role, you'll be directly involved in key strategic initiatives, helping to bridge the gap between our products and customer needs.
You will review and analyze client requirements, identify opportunities and gaps, and collaborate with various teams to come up with creative solutions. You’ll also help gather insights from client feedback to ensure our product roadmap remains innovative and customer-focused.
If you enjoy learning, collaborating, and making an impact, this is the role for you!
Key Responsibilities
- Dive into Client Requirements: Review and analyze client RFP/RFQ requirements to understand how our product can meet their needs and identify potential gaps.
- Creative Problem-Solving: Collaborate with internal technical and sales teams to brainstorm solutions for client needs that aren't immediately met by our product.
- Be the Customer Advocate: Synthesize insights from customer feedback across different markets to provide meaningful input into our product roadmap.
- Product Marketing: Create compelling product marketing materials to effectively communicate the value of our product and support our marketing and sales efforts.
- Cross-team Collaboration: Work closely with technical, product, and sales teams to ensure everyone’s aligned on client needs and possible solutions.
What You'll Learn
At Circles, we believe in continuous learning. In this role, you'll:
- Gain deep exposure to telecommunications and BSS solutions, one of the most exciting and evolving sectors in tech.
- Learn how to balance customer needs with product capabilities, working at the intersection of sales, product, and technology.
- Develop skills in RFP/RFQ analysis and the art of bridging customer requirements with product offerings.
- Build experience in product marketing, helping you craft messaging that resonates with both technical and non-technical audiences.
- Experience the fast-paced world of a SaaS startup that’s actively disrupting the telco industry.
Desirable Experience
- Minimum 5 years experience in any of the following roles: Product Analyst, Product Management, Business Analyst, Consultant, Pre-Sales, or Product Marketing roles within the telco industry and/or B2B SaaS industry.
- Familiarity with Telco BSS (Business Support Systems).
- Experience in product marketing or supporting sales activities.
- Exposure to the RFP/RFQ process and handling complex client requirements is a plus.
Desirable Skills
- Ability to translate complex technical concepts into business terms for non-technical stakeholders.
- Analytical Skills: Exceptional analytical and problem-solving skills, with the ability to distill large sets of client requirements into actionable insights.
- Communication Skills: Strong verbal and written communication skills, with the ability to present findings and recommendations to senior stakeholders.
- Cross-functional Collaboration: Experience working with technical and non-technical teams to facilitate discussions and align on solutions.
Challenges and Opportunities
This role offers the chance to dive into the telecommunications space and be part of a rapidly growing, innovative company. You’ll have the opportunity to solve interesting challenges, collaborate with diverse teams, and contribute directly to our product’s evolution. If you’re looking for a role where you can grow your career while having a meaningful impact, this is the perfect opportunity.
Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
Data Protection and Privacy Statement
By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
