Senior Product Associate -Recommendations

Job Description
Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.
As a Product Associate in Personalization and Customer insights team, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences
Job responsibilities

• Supports the development of our product strategy and roadmap
• Collects and analyzes metrics on product performance to inform decision-making
• Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals
• Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
• Collaborates with product managers to engage stakeholders and define user workflows, requirements, stories, and customer value
• Leads day-to-day activities related to analysis, project management, and delivery of recommendations product strategy initiatives
• Synthesizes information, identify trends and blind spots, and develop compelling narratives focused on personalization and product strategy to enhance the customer experience
• Communicates the product vision to cross-functional stakeholders, translating complex concepts into clear, accessible content and visualizations
• Transforms research and data into actionable insights, implications, and initiatives that support strategic objectives and foster team alignment
• Prepares and deliver content and reports to periodically update a range of stakeholders-including adjacent teams and executive management across lines of business-on roadmap progress, delivery milestones, and product strategy
• Applies analytical and data-driven rigor to decision-making processes when launching new features, conducting experiments, and analyzing customer behavior

Required qualifications, capabilities, and skills

• BS in a technical field such as Computer Science, Analytics, Engineering Management, or comparable field of study
• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Developing knowledge level of the product development life cycle
• Exposure to product life cycle activities including discovery and requirements definition
• Emerging knowledge of data analytics and data literacy
• Demonstrated ability to present information clearly and listen actively, with strong communication and visual storytelling skills.
• Basic proficiency in data extraction and manipulation using SQL or similar languages to evaluate product performance.
• Genuine passion for digital experiences, with adaptability and a positive attitude in fast-paced and ambiguous environments.
• Ability to analyze data, investigate details, and develop hypotheses for validation through market testing or experimentation.
• Willingness to embrace ambiguity and participate in iterative processes to improve strategy, data visualizations, and priorities through experimentation.
• Foundational knowledge of current digital banking trends and emerging industry practices.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.