Supports product development and optimization through user research, journey mapping, market analysis, and product metrics. Partners with Product Managers and cross-functional teams to identify opportunities, shape roadmaps, assess feature impacts, and track time, cost, and quality targets. Writes requirements, epics, and user stories, maintains backlog hygiene, prioritizes trade-offs, and builds stakeholder consensus in regulated financial services environments.
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Consumer & Community Banking, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Demonstrated experience delivering product outcomes in complex, regulated environments, ideally with exposure to financial services and wealth management-adjacent workflows.
- Familiarity with the Salesforce ecosystem and customer relationship management capabilities (for example, Sales Cloud, Service Cloud, Financial Services Cloud, CRM Analytics, Marketing Cloud, Lightning Scheduler, or comparable capabilities).
- Demonstrated experience working within an Agile development framework; JIRA experience required.
- Demonstrated ability to translate stakeholder needs into clear, testable requirements (including user stories and acceptance criteria) and maintain strong backlog hygiene within assigned scope.
- Strong prioritization and trade-off management skills within an assigned problem area, including raising issues and recommending sequencing changes based on delivery realities and user impact.
- Proven ability to influence without authority and build consensus in a matrixed organization, paired with strong communication skills and the ability to work independently, problem-solve with limited guidance, and remain calm under pressure.
Preferred qualifications, capabilities, and skills
- Experience supporting delivery of advisor, client service, servicing, or operations platforms where workflow efficiency, service quality, and compliance are critical.
- Experience contributing to cross-system customer relationship management capabilities that integrate across channels and downstream systems, with strong focus on operational readiness and controls alignment.
- Experience operating across regions and time zones with structured stakeholder management, clear documentation, reliable follow-through, and familiarity applying AI-enabled capabilities to customer relationship management and servicing workflows in a practical, responsible, measurable way.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
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