Drives planning, prioritization, sequencing, and delivery of Rewards and Loyalty product initiatives. Partners with business and technology teams to define requirements, manage agile development, coordinate testing and implementation, and remove delivery blockers. Maintains product expertise, develops integrated project plans, tracks risks and metrics, manages project artifacts, and communicates progress to stakeholders. Uses customer feedback, user research, data literacy, and cross-functional collaboration to improve products and achieve business value.
As a Senior Product Associate in our Rewards Product team, you will drive the planning, prioritization, sequencing, and execution of platform initiatives, leveraging user research and customer feedback to develop innovative products and continuously enhance existing offerings.
Job Responsibilities:
- Develop and maintain deep subject matter expertise in Rewards and Loyalty user experiences and assigned product domains to inform product strategy and decision-making.
- Partnering with key business and technology partners to analyze business/operational processes, identify business and operational requirements, oversee technology build, manage user testing, and coordinate solution implementation. You will be managing one or more fast-paced, complex, cross-functional projects that have significant impact on the business with C-level visibility.
- Partnering with our tech teams within their sprint cycles to be sure all epics and stories are clearly defined with specific acceptance criteria and delivered on time. Help drive the completion of business epics and the removal of blockers
- Responsible for end-to-end project delivery following the Project Life Cycle. Responsible for development of project plans, metrics, risk/issues, decision logs, and other project artifacts. Provide support on weekly reporting and program update efforts across a variety of forums
- Be a part of the solution – lead your stakeholders and cross functional teams to achieve the best business value possible. Use collaboration storytelling to communicate and drive cross-functional alignment for your work
- Developing and manage integrated plans, working effectively at all levels and providing progress communications to stakeholders on a regular basis
Required qualifications, capabilities and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Experience with agile product development techniques and continuous integration practices.
- Experience with Microsoft suite (PowerPoint, Excel, SharePoint), JIRA, and Confluence tools.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
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