Job Description
Join us for an exciting opportunity to lead automation initiatives and enhance customer experiences in the US Mortgage sector.
As a Senior Product Delivery Associate within the Home Lending Platform, you will oversee and direct testing and automation efforts within an Agile framework. This role impacts the entire JPMorgan Chase Consumer & Community Banking organization, including Mortgage Banking, and requires collaboration with US Product & Business partners.
Job responsibilities
- Lead, coach, and provide direction to a team of Automation & Test Analysts.
- Analyze existing processes, identify automation opportunities, and design solutions using scripting languages and automation tools.
- Create and review comprehensive Test Plans for both Automation & Manual executions.
- Collaborate with cross-functional teams to define automation strategies and implement solutions.
- Monitor and maintain automated systems, ensuring continuous improvement.
- Deliver initial estimates for testing efforts on new developments and enhancements.
- Evaluate business requirements, develop test cases, and support testing to meet quality criteria.
Required qualifications, capabilities, and skills
- Minimum 7 years of experience in automation or product delivery within financial services or technology.
- Experience in leading or influencing test/automation teams.
- Strong conflict resolution, change management, and coaching skills.
- Excellent client-facing and internal communication skills.
- Solid organizational skills with attention to detail and multitasking abilities.
- Proficient in Microsoft Office, including data analysis and presentation skills.
- Open to working with some overlap during US hours.
Preferred qualifications, capabilities, and skills
- Knowledge of the product development life cycle.
- Understanding of Home Lending processes and business applications.
- Familiarity with the mortgage servicing business.
- Experience in product delivery focused on technology customer-facing products.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.
