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Job Category
ProductJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
As a Senior Product Manager in our Salesforce AI Organization, you will be instrumental in shaping our product vision and driving its success in the market. You will be responsible for Agentforce Employee Agents primarily focused on assistive use-cases.
Key Responsibilities:
Product Strategy: Define and implement the product strategy for Employee Agents to align with the company's overall vision and goals.
Building and maintaining the Employee Agents Conversation AI product serving Enterprise customers
Drive Innovation, Customer Success & Trust for Employee Agents
Customer facing outbound product management, escalation management
Product Development: Collaborate with cross-functional teams, including engineering, design, and marketing, to define and both the product & trust road map for Employee Agents, prioritizing Slack as the primary surface for deployment. Deliver high-quality products within the organization that will benefit all clouds: Service, Commerce, Industries, Sales cloud.
Qualifications:
Solid understanding of Agents, Copilots, Conversational AI landscape, Artificial Intelligence in its myriads flavors.
Highly Technical and well versed in building SaaS services
Exposure to outbound product management, escalation management
Consistent track record of successfully launching and leading a product or a service
Exceptional analytical, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities to collaborate optimally with various stakeholders.
Preferred Qualifications:
Experience with Salesforce, Service Cloud, Salesforce Einstein including Agents, Copilot, Einstein Bots (as a bonus).
Familiarity with Autonomous AI Agents trends and its impact in business, enterprise-tech and society.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
