Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.
You will collaborate directly with professionals who have contributed to major technology companies worldwide, including Amazon, Facebook, and Google.This is an exceptional opportunity to immerse yourself in the AI Tech domain, contributing to critical feature launches, customer engagement, and growth initiatives.
Responsibilities :
- Identify, analyze, and prioritize new features based on business and customer impact through data analysis, cost-benefit analysis, and customer research.
- Drive product execution and implementation by coordinating with cross-functional teams to manage product milestones, budget, and timeline, prioritizing roadmap scope based on key deliverables.
- Execute product planning and development, including defining customer goals and business requirements for product release, ensuring implementation aligns with product goals and requirements, and owning product positioning.
- Drive product launches to meet release goals, ensuring cross-functional teams are aligned, prepared, and have plans in place to execute and monitor outcomes.
- Build a go-to-market strategy for new product/feature launches to deliver results that align with customer and business goals in operational launch plans.
- Gain a thorough understanding of customer experience, identify and fill product gaps, and generate new ideas to grow product adoption, improve customer experience, and drive growth.
- Oversee the product lifecycle, including ideation, prototyping, customer research, design, launch, iteration, and end-of-life decisions.
- Collaborate with engineering to continuously improve software delivery best practices, including helping the team make tradeoffs based on customer requirements and QA/testing of the product.
- Critically assess emerging technologies, analyze technology constraints and requirements, perform risk assessment, and build risk mitigation strategies.
Requirements :
- Bachelor’s degree in computer science, mathematics, systems engineering, MIS, or a related field; preferably an MBA from an esteemed university.
- At least 5 years of experience in product management, with at least 2 years in building AI products
- Experience in defining, developing and managing new products in a fast-paced environment is a plus.
- Strong detail orientation, organizational skills, and project management skills.
- Familiarity with Contact Center or Video Content platforms, or both, is a plus.
- Compensation will be competitive and commensurate with qualifications.
- We offer standard startup perks.
Compensation will be competitive and reflect the applicant's level of qualification for the role. We offer standard perks of a startup and are open to remote work.
