Job Description
Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.
About Zendesk
Zendesk builds AI powered, customizable and simple to use service software crafted to deliver delightful customer experiences. Many of the world’s favorite brands leverage our products to engage you as a customer. We lead the industry with beautifully simple software, and you’ve almost certainly interacted with it without knowing it!
About the role
Zendesk is seeking a Senior Product Manager to work on the messaging product. In this role, you will work with a talented and driven team of engineers, designers, marketers, sales & success experts, customer advocates, and business managers, all collectively focused on delivering an awesome product experience to all of our customers.
What do you get to do in this role?
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Drive the reporting product roadmap for messaging and omnichannel customers on Zendesk, with a key focus on agent productivity and delivering essential messaging product metrics for our customers.
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Integrate analytics capabilities with the agent experience, admin experience and Explore product.
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Build the product roadmap & product rollout for various messaging initiatives. To work closely with a variety of stakeholders and cross-functional teams to execute the roadmap by planning and prioritizing objectively
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Develop a deep understanding of messaging customer’s needs and advocate relentlessly for the best experience on their behalf through market research, experimentation, user testing, and data analysis
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Closely work with designers in identifying problem areas related to product experience and conduct research for identifying unmet needs of the customer
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Set your engineering team for success by collaborating closely with them in sprint activities, providing them with relevant user stories and guiding them in the estimation
What do you bring to this role?
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5+ years of experience in product management within high-paced environments
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Good problem-solving capabilities, past experience on building customer-facing products with a good understanding of the basic UI/UX design concepts
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Previous experience in building analytics product is a plus
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Excellent verbal and written communication skills. Willingness to present and defend your ideas to other key stakeholders
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Basic understanding of SQL or Big Query and should be able to run product usage or adoption analysis on his own
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
