At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.
- Own and drive the product roadmap for Payments, ensuring a scalable, reliable, and compliant payments experience.
- Define and document product requirements (PRDs/BRDs, user flows, API specs) for payment processing, money movement, and merchant onboarding.
- Oversee end-to-end payment flows, including authorization, settlement, reconciliation, and payouts.
- Integrate and manage partnerships with payment processors, banks, card networks, and third-party vendors.
- Work closely with engineering to implement secure, high-performance payment infrastructure.
- Ensure the payments platform meets compliance, regulatory, and risk management requirements, including PCI-DSS, KYC, AML, and chargeback management.
- Improve the merchant experience by optimizing payment onboarding, reporting, reconciliation, and dispute resolution.
- Analyze payment performance metrics (approval rates, chargebacks, fraud rates) and continuously improve reliability and conversion rates.
- Collaborate with finance and operations teams to ensure efficient money movement, settlements, and financial reporting.
- Stay ahead of industry trends, payment regulations, and emerging technologies (e.g., real-time payments, digital wallets, tokenization).
- 8+ years of experience in product management, with a strong background in payments, fintech, or financial services.
- Deep understanding of payment processing, money movement, acquiring, issuing, and settlements.
- Experience working with payment processors, gateways, banks, or card networks (e.g., Visa, Mastercard, ACH, RTP, wallets).
- Strong understanding of compliance and regulatory requirements (PCI-DSS, KYC, AML, NACHA, PSD2).
- Technical fluency – ability to work with APIs, payment integrations, and data flows.
- Proven ability to ship new payment products in a fast-paced, high-pressure, deadline-driven environment.
- Excellent analytical and problem-solving skills – balancing business needs, user experience, and technical constraints.
- Strong communication and stakeholder management skills – able to work cross-functionally with engineering, finance, legal, and operations.
- Proficiency in JIRA, Confluence, and Agile methodologies.
- Experience in a Payments Facilitator (PayFac) environment is a plus.
- Background in fitness, SaaS, or subscription businesses is a plus.
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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