Lead the vision, roadmap, and delivery of enterprise e-commerce (Shopify Plus). Translate business strategy into user stories, manage backlog, drive Agile ceremonies, lead headless commerce and API integrations, oversee onshore/offshore teams, mentor junior product staff, and ensure measurable commercial outcomes (conversion, revenue, CSAT).
Senior Product Owner – E-Commerce (Shopify Plus) Role Overview
We are seeking a highly experienced and strategic Senior Product Owner to lead the vision, roadmap, and delivery of our enterprise e-commerce platforms. In this role, you will bridge the gap between business strategy and technical execution, driving the continuous improvement of our digital storefronts. You will leverage your deep expertise in Shopify Plus, Headless Commerce, and API integrations to deliver scalable, high-performance customer experiences while seamlessly managing cross-functional, distributed teams across offshore and onshore locations.
Key Responsibilities Product Strategy & Delivery- Define, manage, and execute the product roadmap for our e-commerce platforms, ensuring alignment with overall business objectives and revenue goals.
- Act as the primary liaison between business stakeholders and technical teams, translating complex business requirements into clear, actionable user stories and technical specifications.
- Own and prioritize the product backlog, ensuring the development team is continuously working on the highest-value initiatives.
- Drive Agile ceremonies (sprint planning, backlog refinement, sprint reviews) and ensure predictable, high-quality feature delivery.
- Lead platform migrations, upgrades, and feature implementations specifically within the Shopify Plus ecosystem.
- Guide the transition or scaling of Headless Commerce architectures, ensuring decoupling of front-end experiences from back-end logic is handled efficiently.
- Define requirements for API integrations (REST/GraphQL), third-party app connections, and middleware, ensuring seamless data flow between the e-commerce platform, ERP, CRM, and PIM systems.
- Champion an onshore/offshore delivery model, effectively bridging time zones and cultural nuances to ensure seamless collaboration between product, design, and engineering teams.
- Establish clear communication cadences, mitigating risks and preventing scope creep across distributed development pods.
- Mentor and guide junior Business Analysts and Product Owners within the organization, fostering a culture of continuous learning and product excellence.
- Experience: Minimum of 12 years of core experience acting as a Business Analyst and/or Product Owner in an Agile/Scrum environment.
- Domain Expertise: Extensive, hands-on experience in the E-Commerce sector, with a proven track record of scaling digital retail products.
- Shopify Plus: Deep technical and functional knowledge of Shopify Plus, including its limitations, app ecosystem, and checkout extensibility.
- Headless Architecture: Proven experience implementing or managing Headless Commerce solutions (e.g., using frameworks like React, Next.js, or Vue.js integrated via storefront APIs).
- API Proficiency: Strong understanding of APIs, data mapping, and system integrations. You do not need to code, but you must be able to confidently discuss API endpoints, payloads, and webhooks with engineering leads.
- Global Delivery: Demonstrated success working in and leading onshore/offshore delivery models, managing distributed stakeholders and engineering teams.
- Experience with enterprise Agile scaling frameworks (SAFe, LeSS).
- Strong background in data-driven decision-making, utilizing analytics tools to measure feature adoption and product ROI.
- Prior background functioning as a Lead Business Analyst on complex digital transformation projects.
Essential Skills :
- Proven experience as a Product Manager or Product Owner
- Strong understanding of agile delivery methods
- Experience working with engineering and design teams
- Ability to write clear, structured requirements
- Data-informed decision-making
- Strong communication and stakeholder management skills
- Ecommerce or DTC experience
- Shopify or SaaS platform experience
- Familiarity with experimentation / CRO
- Understanding of analytics tools (GA4, BI tools)
- Awareness of accessibility and regulatory considerations
- Ways of working
- Customer-focused and outcome-driven
- Comfortable with ambiguity and prioritisation trade-offs
- Pragmatic, delivery-oriented mindset
- Collaborative but decisive
- Success measures
- Business impact (conversion, revenue, efficiency, CSAT)
- Timely and high-quality delivery
- Stakeholder alignment and trust
- Product adoption and usability
- Reduction in operational or technical friction
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