Senior Product Technology Lead

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Job Description

PTC is seeking a dynamic and client-focused Senior Technical Support Engineer to join the Support Services organization located in Pune (India - Night Shift) and supporting customers across North Americas. This role is responsible for providing a seamless PTC experience to achieve our customer’s desired outcomes and accelerate customers’ success to go further than they thought possible.

Members of the Support Services organization combine strong product expertise with excellent customer service techniques to meet or exceed customer expectations in case handling. You apply advanced competencies and technical expertise to clarify, troubleshoot, communicate, and document solutions for various customer issues.

This position offers a candidate the opportunity to learn and use the world's leading CAD software, Creo suite of products including Creo Parametric, Creo Simulate, Creo Schematics and Mathcad Prime. Engineers are offered a diverse work environment and a strong career path through a variety of support positions.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply!

Your Day-to-Day

• Work with System & CAD administrators, Field Consultants, Developers, and Engineers at customer sites to diagnose reported software issues related to Installation, deployment and while using all the basic and advanced modules of Creo.
• Creating software configurations, duplicating issues, troubleshooting, investigation of technical problems and tracking the resolution of those problems.
• Interact with other departments and stake holders to resolve customer issues quickly
• Create and publish knowledge base articles for re-use by customers and PTC employees in the Knowledge base
• Collaborate with other offices worldwide to provide first-class support for customers
• Contribute to the PTC Community by providing high-quality support by engaging on technical questions, within their product expertise
• Train others, mentor and participate in continual training and personal improvement as the candidate develops skills.

Requirements:

• Bachelor's degree preferably Mechanical or Production Engineering
• 0 to 5 years’ experience in using / supporting PTC’s Creo modules including Installation, Administration, Part Modeling, Detailing, handling assembly and advanced assembly features, Cabling, Piping, Sheet metal etc.
• Experience in Creo Simulate, Mathcad Prime, other CAD packages (Solidworks, Catia, UGNX, AutoCAD) and Customization using Toolkit or J-Link will be an advantage
• User level with basic administration knowledge in Windows
• Strong written and verbal communication skills to deal with customer issues over phone and email
• Strong troubleshooting skills by configuring, duplicating and investigation of technical problems
• Good Technical writing to capture and share technical knowledge via article publishing

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."