Ensure stability and resilience of structured finance platforms (front/middle/back office). Own incidents, service requests, and SLAs. Provide L1/L2 support across Windows/Unix/Linux, SQL, middleware, APIs, and Java systems. Perform RCA, drive permanent fixes with development teams, improve automation and monitoring, and collaborate with business teams. Understand end-to-end deal lifecycle including Risk, Accounting, Payments, and settlement flows.
Looking for candidates with 4–8 years of experience in production support within the banking domain, with exposure to Structured Finance / Lending platforms (e.g., LoanIQ or similar).
Expectations from the role,
· Ensure stability, availability, and resilience of structured finance platforms across front, middle, and back office systems
· Own and manage incidents, service requests, and problem tickets with full accountability for SLA adherence and business impact
· Its L1/L2 support across the application stack (Windows, Unix/Linux, SQL, middleware, APIs, Java-based systems
· Perform deep root cause analysis (RCA) and drive permanent fixes in collaboration with development teams
· Apply strong troubleshooting and analytical skills to resolve complex production issues quickly and effectively
· Drive automation, monitoring improvements, and continuous efficiency gains to reduce manual effort and enhance platform reliability
· Work closely with business and cross-functional teams with clear ownership and proactive communication
· Demonstrate strong understanding of end-to-end deal lifecycle, including Risk, Accounting, Payments, and settlement flows
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Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
