Ensure stability and resilience of structured finance platforms (front/middle/back office). Own incidents, service requests, and SLAs. Provide L1/L2 support across Windows/Unix/Linux, SQL, middleware, APIs, and Java systems. Perform RCA, drive permanent fixes with development teams, improve automation and monitoring, and collaborate with business teams. Understand end-to-end deal lifecycle including Risk, Accounting, Payments, and settlement flows.
Looking for candidates with 4–8 years of experience in production support within the banking domain, with exposure to Structured Finance / Lending platforms (e.g., LoanIQ or similar).
Expectations from the role,
· Ensure stability, availability, and resilience of structured finance platforms across front, middle, and back office systems
· Own and manage incidents, service requests, and problem tickets with full accountability for SLA adherence and business impact
· Its L1/L2 support across the application stack (Windows, Unix/Linux, SQL, middleware, APIs, Java-based systems
· Perform deep root cause analysis (RCA) and drive permanent fixes in collaboration with development teams
· Apply strong troubleshooting and analytical skills to resolve complex production issues quickly and effectively
· Drive automation, monitoring improvements, and continuous efficiency gains to reduce manual effort and enhance platform reliability
· Work closely with business and cross-functional teams with clear ownership and proactive communication
· Demonstrate strong understanding of end-to-end deal lifecycle, including Risk, Accounting, Payments, and settlement flows
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