Senior Program Manager, Analytic Data Platforms - Product Delivery Director

Job Description
Bring your expertise to shape and enhance the journey of products from inception to our customers' hands. Mentor a dedicated team and lead key activities across the product life cycle, turning challenges into opportunities for continuous value and delivery.
As an Senior Program Manager, Product Delivery Director in Analytic Data Platforms within the Consumer & Community Banking ( CCB) Data and Analytics team, you foster enhancements and optimize the way products are delivered to customers. As a leader on the team, you leverage your skillset to transform product delivery and create new ways for teams to continuously deliver value to their customers.
Analytic Data Platforms within the CCB Data & Analytics product organization is on a journey to modernize our data infrastructure and "Make Data Easy". You will lead the strategic transition of our Data & Analytics professionals from an on-premise database system to the cloud-based Snowflake Data Warehouse platform. Your focus will be on managing the user experience through change, identifying and addressing points of resistance, and ensuring a seamless exit of heritage platforms.
Job responsibilities

• Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination
• Owns the change management framework across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Coaches and mentors the product delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies
• Achieve Chase Strategic Priorities: Ensure successful adoption of the Snowflake platform by Data & Analytics professionals, and controlled shutdown of heritage data warehouse platforms.
• Develop and execute an end-to-end migration program, aligning with Chase's broader data modernization goals.
• Collaborate with senior executives and cross-functional leaders to align on migration objectives and drive organizational change.
• Lead change management initiatives to drive user adoption, address resistance, and ensure a smooth transition with minimal disruption.
• Highly motivated leader with a commitment to enhancing user experience and a passion for data-driven innovation
• Will have the initiative to develop impactful solutions and the ability to influence stakeholders at all levels

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive experience leading operational management and change readiness
• Experience in enterprise-wide release and deployment processes and strategies
• Advanced knowledge of the product development life cycle, technical design, and data analytics
• Deep expertise in data platforms, proficient in SQL, with hands-on experience using and enhancing analytic products and user experiences
• Strong SQL or Python skills to understand the user experience and be hands-on with data driven decision making.
• Demonstrated success in leading large-scale, complex migration initiatives.
• Exceptional leadership, communication, strategic thinking, and collaboration abilities.
• Skilled in developing and implementing change management programs for technical users.
• Strong organizational capabilities and expertise in managing change effectively.
• Innovative problem-solving skills and a hacker mentality. History mentoring and developing teams

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• PMP or similar project management certification is a plus
• Bachelor's or Master's degree in a technical field.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.