Program Manager, Managed Services

Program Manager, Managed Services
We are seeking a highly skilled and experienced professional to join our organization as a Senior Program Manager of the Managed Services Program Management Office (PMO). This role requires a strategic thinker with a strong background in cybersecurity, extensive program management expertise, and the ability to drive transformative initiatives.
About the Team
The Managed Services Program Management Office (PMO) is responsible for enabling and optimizing the delivery of Rapid7 Managed Services. We drive transformation through strategic initiatives affecting the Managed Services organization, serving as a central hub for collaboration, enablement, and reporting across service teams and Rapid7.
About the Role
We're looking for a Program Manager with a passion for process design, automation, and operational maturity. In this role, you'll be a central force in scaling and optimizing Managed Services operations, building automated workflows, and administering mission-critical tools like Workato and Jira. You will lead cross-functional programs that support business goals, enable operational excellence, and foster a culture of continuous improvement through automation.
The responsibilities of this role will include:
Process Automation & Tool Ownership

• Identify, design, and implement automated workflows using Workato, streamlining operations and improving scalability.
• Serve as Jira and Confluence administrator for Managed Services, customizing workflows, dashboards, and schemas to support program needs.
• Manage integrations and ensure system configurations meet evolving service demands.

Program Leadership & Strategic Execution

• Lead high-impact, cross-functional programs focused on scaling Managed Services capabilities through automation and process improvement.
• Collaborate closely with Product, Service Delivery, Engineering, and Customer Success to align initiatives with business priorities.
• Define clear roadmaps, timelines, milestones, and success metrics across multiple initiatives.

Operational Excellence & Continuous Improvement

• Drive process standardization and build scalable frameworks to support service delivery and program governance.
• Champion continuous improvement through data-informed change initiatives that align with business goals and elevate service performance.
• Lead organizational change efforts by transforming insights from retrospectives into actionable strategies that drive measurable outcomes.

Cross-Functional Enablement & Stakeholder Engagement

• Act as a trusted advisor to stakeholders, providing insight into automation capabilities and operational workflows.
• Establish and maintain communication plans that ensure program transparency and cross-team alignment.
• Deliver executive-level updates on program progress, blockers, and impact metrics.

The skills you'll bring include:

• 3+ years of experience in program or project management within a SaaS, cybersecurity, or managed services environment.
• Demonstrated experience in Workato (or equivalent automation tools) for enterprise process automation.
• Advanced Jira and Confluence administration skills, with hands-on experience configuring custom workflows and automations.
• Strong background in process improvement methodologies (Lean, Six Sigma, ITIL, etc.).
• Proven track record of delivering complex, cross-functional programs with measurable business outcomes.
• Excellent leadership, stakeholder management, and communication skills.
• Strong analytical and technical aptitude, including experience working with APIs, integrations, or workflow automation logic.
• PMP, Agile, or similar certifications (preferred).

We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
About Rapid7
Rapid7 is creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of best-in-class solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open source communities and cutting-edge research-using these insights to optimize our products and arm the global security community with the latest in attackers methods. Trusted by more than 11,000 customers worldwide, our industry-leading solutions and services help businesses stay ahead of attackers, ahead of the competition, and future-ready for what's next.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.