The Senior QA Manager will develop and execute QA strategy, lead QA teams, manage processes, and ensure software quality by facilitating cross-team collaboration and stakeholder management.
Job Description:
Key ResponsibilitiesQuality Strategy & Process Ownership- Develop, own, and execute the overall QA strategy, ensuring alignment with organizational goals and client expectations.
- Define, implement, and monitor QA processes, standards, and best practices across projects.
- Continuously assess and adopt industry best practices, methodologies, and tools suited to the organization.
- Establish and track key QA metrics (defect density, test coverage, automation coverage, defect leakage, etc.) to measure effectiveness and drive improvements.
- Lead, mentor, and manage a team of QA Engineers and Senior QA professionals.
- Define and implement a career development and skill enhancement roadmap for team members.
- Foster a high-performance culture, motivating the team and managing individual performance effectively.
- Act as a third-line people manager, serving as an escalation point for QA leads and engineers.
- Own the hiring strategy and decision-making for the QA team, ensuring strong succession planning and talent retention.
- Ensure customer satisfaction from a software quality perspective, acting as the voice of quality in client engagements.
- Collaborate with Product Managers, Business Analysts, Architects, and Development Leads to align on requirements and quality expectations.
- Support pre-sales engagements by demonstrating QA capabilities, presenting testing strategies, and addressing client queries.
- Identify and highlight software quality risks, providing risk assessments and mitigation plans.
- Proactively contribute to production issue investigations, conducting root cause analysis, and defining preventive measures.
- Establish defect management and escalation processes to ensure timely resolution of quality issues.
- Drive test efficiency and productivity improvements through process optimization, automation, and tool adoption.
- Own quality assurance initiatives that strengthen release predictability, reliability, and time-to-market.
- Stay up to date with the latest QA trends, tools, and technologies, and integrate relevant advancements into the QA practice.
Required:
- Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or a related field.
- 10+ years of experience in software quality assurance, with at least 3–5 years in a QA leadership or managerial role.
- Strong knowledge of QA methodologies, processes, and best practices (manual and automation).
- Experience with test management tools (e.g., JIRA, TestRail, Zephyr, ALM).
- Proven ability to manage and scale QA teams, driving both people and process excellence.
- Strong leadership, problem-solving, and decision-making skills.
- Excellent communication and stakeholder management abilities.
Preferred:
- Hands-on experience with test automation frameworks and tools (e.g., Selenium, Cypress, Playwright, TestNG, JUnit).
- Knowledge of CI/CD pipelines and QA integration into DevOps.
- Experience in Agile/Scrum environments and familiarity with SAFe or other scaled Agile frameworks.
- Certification in Quality Assurance/Testing (e.g., ISTQB, CSTE, CSQA) or Project Management (PMP, CSM) is a plus.
- Exposure to cloud platforms (AWS, Azure, GCP) and testing strategies for SaaS-based applications.
Location:
DGS India - Bengaluru - Manyata N1 BlockBrand:
MerkleTime Type:
Full timeContract Type:
PermanentTop Skills
AWS
Azure
Ci/Cd Pipelines
Cypress
GCP
Junit
Playwright
Qa Methodologies
Selenium
Test Management Tools
Testng
Similar Jobs
AdTech • Marketing Tech • Software
The Senior QA Manager will lead the QA strategy, manage a team, ensure client satisfaction, and drive quality improvements and innovations.
Top Skills:
AlmAWSAzureCypressGCPJIRAJunitPlaywrightSeleniumTestngTestrailZephyr
3D Printing • Artificial Intelligence • Machine Learning • Other
As the Senior QA Manager, you will lead a team of quality engineers, drive automation in QA processes, integrate testing into CI/CD pipelines, and promote a quality engineering culture across the organization.
Top Skills:
AWSCi/CdCypressGraphQLJIRAMulesoftNetSuiteNode.jsOdooPlaywrightPythonReactRestSalesforceSeleniumTypescriptZephyr Scale
Food • Retail • Agriculture • Manufacturing
The Business Development Manager is responsible for achieving sales targets, managing distributors, ensuring market coverage, and maintaining relationships with stakeholders.
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
