The QA Technical Lead is responsible for validating software defects, improving product quality, and enhancing customer experience by conducting thorough QA investigations and collaborating with cross-functional teams.
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Job Role:
This Quality Assurance Engineer role is looking for a person who could test the software to validate customer defects using industry standard testing practices to improve the Software Quality and customer experience. The role demands thorough technical knowledge in PTC’s Creo and Windchill Software Products.
Person need to be technically sound and can work as an individual contributor who can apply his engineering and testing skills to test our Engineering Design Products.
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Your Impact:
You role could make huge difference in customer experience by improving quality of Product support in timely manner and acting as a catalyst in R&D.
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Your Team:
You will be part of Creo's Customer Response Team, a QA team based in Pune. This is a very dynamic and small dedicated team responsible for managing all Creo Customer Bugs in R&D.
CRT is the primary contact for investigation and also resolution of customer bugs in accordance to the R&D SLA. It directly contributes in improving Customer satisfaction and churn reduction. The team also helps in reducing the technical debt on other R&D teams allowing them to focus more on New Product Development work. It is also looked upon in providing timely feedback about Product Quality or other such relevant customer feedback to Product Stakeholders like R&D (Dev/QA) teams and Product Managers to improve current or future Product releases and customer experiences.
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Your Day-to-Day:
- Monitor daily incoming customer bugs, do necessary QA investigation within a specific time, then either send it ahead to Development or resolve it directly.
- QA Investigation involves:
- To check the reported issue is reproducible. Provide simplified data wherever possible with precise analysis/observations and the steps to wit the issue on latest software builds.
- Identify regression builds and if possible search the submission/s causing the change in behavior, if any.
- Find out if it is working as per design and provide suitable alternate workflows/workarounds to unblock customer work as soon as possible.
- Also try to unearth if it is data corruption or wants further investigation by development and transfer it to Development team.
- Generate profiling data using available methods for Performance issues to support speedier development investigations.
- If a change in design or new enhancement is requested by customer then collaborate with Product Managers seeking their opinion and resolve the issue as such.
- Collaborate with SME’s (QA, Dev, TPM) in cases where their expertise is required.
- Collaborate with Technical Support teams to send and receive feedback on customer bugs.
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Must have Skills:
- Bachelor’s Degree in Mechanical or Production Engineering.
- Min. 5 to 7 years of Industry experience in CAD Design using Creo or equivalent experience in testing of Creo/Windchill.
- High degree of expertise in Creo, especially in areas of Creo-Windchill Interaction, 2D/3D Interface (Import/Export), Manufacturing, Simulation.
- Exposure to any other Industry leading PLM/CAD/CAM/CAE software’s would be an added advantage.
- Good communication skills to collaborate with multiple teams located globally.
- Future ready, ability to quickly learn new enhancements in Product and upgrade knowledge and skills around it from time to time.
- Acumen to evolve and improve processes as per the need of time.
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
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Top Skills
Cad Design
Cae
Cam
Creo
Plm
Windchill
PTC Pune, Mahārāshtra, IND Office
Marisoft - II, Survey No. 15, Vadgaonsheri, Kalyani Nagar, Pune, India
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