Senior Quality Manager

Key Responsibilities

• Manage team members, as needed. Provide formal and periodic feedback, and escalate performance issues to leadership when required.
• Help prioritise work and flag performance or people-related concerns, take check-ins with skip-level reportees (as required)
• Conduct interviews with prospective candidates/ support in the hiring process
• Develop and lead training and capacity-building efforts within the implementation team

• Provide oversight of mill-level quality performance through Quality Systems Managers, escalating and resolving systemic or complex challenges
• Conduct regular audits and inspections of the production processes to ensure adherence to established quality standards.
• Own premix approvals/rejections and ensure timely decisions 
• Oversee audits for mills, lab, and premix vendors, and drive corrective actions where needed

• Manage relationships with lab and premix vendors, including onboarding, performance tracking, and audits
• Support the selection of new vendors and ensure smooth coordination with internal teams

• Analyse quality data to identify trends, gaps, and improvement areas, and generate comprehensive data reports for internal as well as external stakeholders
• Oversee the data collection and reporting process for the Quality Team and communication with cross-functional teams. 
• Support the Data team on Quality-specific dashboards, reports, and ad-hoc data needs

• Improve SOPs and workflows to strengthen efficiency and quality systems. 
• Drive data-backed solutions to close operational gaps
• Support audits, research, and system improvement initiatives

• Oversee BAU execution and ensure timely, quality delivery of outputs
• Coordinate across teams to resolve interdepartmental manager-level issues and unblock execution
• Support the Quality leadership team on designing KRs, team strategy, training/workshops, and suggest innovative ideas to increase the cost effectiveness.

• Own BAU KRs, and oversee project planning, tracking, and execution with clear timelines and accountability
• Ensure high-quality outputs and proper documentation
• Proactively identify issues and drive practical, data-driven solutions
  

• Designing and piloting a framework to reduce the frequency of mill visits, identifying criteria that allow high-performing mills to move from monthly to quarterly monitoring cycles, and building the process efficiencies (internal workflows and external engagement) to make this transition sustainable at scale
• Driving the rollout of AI-based Iron Spot Testing (IST) at scale, coordinating field adoption, training Quality Officers, troubleshooting implementation gaps, and tracking performance metrics to ensure the technology is embedded as a reliable quality monitoring tool across clusters
• Owning a cross-cluster quality performance deep-dive with spotting patterns in field data, connecting the dots across regions, and turning findings into strategic recommendations that sharpen how the Quality team operates]

Skills, Knowledge and Expertise

• Expertise:
  • Bachelor's or higher degree in public health, nutrition, food technology, management, social sciences, or a related field; candidates with equivalent professional experience in quality systems, programme management, or health/development sectors will also be considered
• Management: 
  • Experience managing multiple projects and teams to ensure critical work is done on time, while ensuring team morale
• Execution:
  • Strong organisational and prioritisation skills, with the ability to manage multiple workstreams, drive delivery through others, and hold teams accountable to timelines and quality standards
• Collaboration:
  • Excellent people management skills; ability to lead a dispersed team, foster a positive and high-performance work culture, and build capability in direct and indirect reports
• Communication:
  • Outstanding written and verbal communication skills; able to present quality findings, escalate issues, and engage confidently with internal teams, field staff, and external stakeholders
  • Fluency in English and Hindi
• Problem-solving:
  • Strong analytical and problem-solving skills, with a proven ability to make data-driven decisions, identify root causes of quality failures, and drive systemic corrective and preventive action
• Growth Mindset:
  • Eager to learn from setbacks and ambiguity, and apply those insights to improve systems and team performance; comfortable operating in a dynamic, mission driven organisation 

• Experience working with remote team members.
• Experience working independently.
• Experience working in an NGO or in the development sector.
• Enthusiasm about our opportunity to improve people’s lives.

Benefits

• Opportunities for career growth: 
  • Whether you’re early in your career or bringing years of experience, we offer opportunities to take on new responsibilities, build your skills, and grow into leadership roles. We support professional development through feedback, mentorship, and learning resources.
• Flexible work hours:
  • We understand that everyone works differently. Fortify Health offers flexible working hours to help you manage your time effectively and maintain a healthy work-life balance.
• Inclusive and supportive culture:
  • We foster a collaborative and respectful work environment where diverse perspectives are valued.
  • Our team is supportive and mission-driven, united by a shared commitment to improve public health through wheat fortification. 
• Meaningful, impact-driven work:
  • Your work at Fortify Health will directly contribute to improving nutrition and health for millions of people. We focus on high-impact, evidence-based solutions, and every team member plays a role in driving our mission forward.
• Transparent and structured systems:
  • We strive for clarity in how we work. From performance reviews to team communications, we use structured systems to ensure that expectations are clear, feedback is regular, and growth pathways are visible.
• Learning and Development:
  • Team members have access to resources for professional development, including training, workshops, and mentorship opportunities.
  • We actively support upskilling and cross-functional learning to help team members expand their capabilities.

About
Fortify Health has a vision for a healthier world where everyone has the micronutrients they need to survive and thrive. We work toward this by enabling access to micronutrient-rich wheat flour to reduce and prevent iron deficiency anaemia. We currently work in eight regions in India but are planning to expand to new regions in the coming years.Fortify Health operates through three work streams:Open Market Support: We support millers to cost-neutrally fortify chakki atta in the open marketGovernment Partnership Support: We work with governments in India to mainstream wheat flour fortification through social safety net programsEvidence Generation: We conduct monitoring and evaluation of activities to inform the public about the value of food fortificationHow we workWe take a data-driven approach to our work, heavily focusing on how we can have the most impact possible with the resources we have. This forms a core part of our organisational ethos. At Fortify Health, we value each of our team members and support their career development. Since we are a remote organisation, our HR team organise regular online socials to build team cohesion.