Senior R&D Technologist - Quality Operations & Risk Management

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
ZS's Life Science R&D team partners with clients to discover and develop innovative medicines that improve patients' lives. Our work spans consulting, analytics, and technology projects across multiple domains. With 3,500+ professionals delivering R&D programs, $100MM+ invested in R&D data, analytics and technology assets, and 100+ active clients, we are a trusted partner in advancing drug development.
Our Clinical/Drug Development division has an established track record of driving impactful outcomes across numerous client projects. Consultants and Associate Consultants in the Quality Operations and Risk Management (QORM) practice bring deep expertise in clinical quality risk management, clinical operations, and quality assurance to define and execute client strategies collaboratively.
As an Associate Consultant or Consultant in QORM, you will work at the intersection of business process , data, and technology to deliver innovative solutions in risk-based quality management, clinical operations, and quality assurance. You will serve as a functional lead and subject matter expert on complex technology implementation projects, working directly with clients to elicit requirements and collaborating with cross-functional teams to achieve project goals. You will also contribute to the development of new offerings, translating ideas into prototypes and supporting full-scale client implementations.
What You'll Do
Client Engagement & Requirements Gathering

• Lead and participate in clinical business process discussions with clients to identify requirements and develop user stories

• Conduct interviews and workshops to gather requirements that support business needs

• Author high-level user stories with related tasks, acceptance criteria, and test case reviews

Business Analysis & Documentation

• Work as a business and data analyst on strategy, assessment, and technology implementation projects within clinical quality, operations, and risk-based quality management

• Create Requirement Specifications, Requirements Traceability Matrices (RTM), and other project documentation

• Perform business process modeling, data flow analysis, user experience modeling, and solution architecture diagramming

• Act as a techno-functional liaison between client business users and engineering teams to ensure accurate translation of business context and rules

Solution Design & Implementation

• Design and implement innovative solutions in risk-based quality management, clinical operations, and quality management

• Support technology implementations by bridging business requirements with technical delivery

• Contribute to building offerings from concept through prototype to full-scale implementation

Team Collaboration & Development

• Support the growth of the Business Analysis capability through mentoring junior colleagues

• Contribute to the development of the BA community within the practice

What You'll Bring
Education

• Bachelor's or Master 's degree in Pharmacy , Bioinformatics, Medicine, or related disciplines (required)

Experience

• 3 - 6 years of experience within the Life Durg development Risk management or clinical trial management as business analyst, or data analyst

• Proven experience building solutions in drug development areas such as central monitoring, risk assessments, clinical operations, quality management, or data management

• Hands-on experience working in risk-based quality management or Clinical trial Operations as Analyst

• Understanding of end-to-end processes for clinical risk assessment and Clinical trial execution

• Exposure to clinical data coordination and clinical data management

Skills & Competencies

• Critical thinking and problem-solving skills with the ability to distill complex concepts into clear, actionable insights for clients

• Experience managing deliverables within large and complex programs

• Understanding of Agile methodologies and project lifecycle management

• Strong stakeholder management and communication skills

• Exposure to data modeling (preferred)

Why Join Us
This role offers the opportunity to work on high-impact projects that advance drug development, collaborate with industry-leading clients, and contribute to innovative solutions that improve patient outcomes. You will work in a dynamic, cross-functional environment with opportunities for professional growth and skill development.
How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Hybrid working model:
ZS is committed to a Flexible and Connected way of working. ZSers are onsite at clients or ZS offices three days a week. Combined flexibility to work remotely two days a week is also available. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com