Senior Sales Process Specialist

JOB DESCRIPTION
Did you know that our Engineered Materials (EM) business unit has been providing safety solutions for UL's customers since 1917? Our EM teams are focused on supporting customers in 2 main areas: Materials & Plastics, and Wire & Cable.
Our EM Sales Process Support Team is focused on providing high level assistance to our customers and potential customers throughout the whole sales process cycle (from pre-sale to post-sale activities) while collaborating with our sales professionals in Europe.
We are giving you a superb opportunity to join our wonderful team as a new Senior Sales Process Specialist who will be located in Krefeld! Interested? Keep on reading!
RESPONSIBILITIES

• Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities.
• Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
• Works autonomously within established procedures to develop and share quotes using standardized pricing tools.
• Client follow-up and aid in turning quotes into orders.
• Supports our sales professionals by performing (included but not limited to) admin-related tasks.
• Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate.
• Tracks account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities.
• Collaborates with internal stakeholders to resolve customer inquiries.
• Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable.
• Builds an internal UL problem-solving network and proactively engages other teams to anticipate problems, improve delivery, and develop solutions that improve the customer experience.
• Meet established timelines for pre-and post-sales activities.
• Discusses/prepares commercial yearly plans with existing key customers.

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QUALIFICATIONS

• Bachelor's degree (preferably Engineering or related).
• Related experience, preferably in sales support and/or sales processes management.
• Strong command of German and English is a must.
• Technical background in plastics (wire & cable industry background would be highly desirable).
• Very good knowledge of MS Office (Word, PowerPoint, Excel, Outlook), and Salesforce or other CRM software.
• Business acumen and good understanding of business sales processes.
• Strong communication and administrative skills.
• Pro-active approach and ability to build and maintain relationships with stakeholders at all levels.
• Good sales skills and ability to propose alternative solutions.
• A strong team player who is able to successfully collaborate with the team and stakeholders.

ABOUT US
A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth.
The UL Certification Marks serve as a recognized symbol of trust in our customers' products and reflect an unwavering commitment to advancing our safety mission.
We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.
From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world. Our science is your advantage.
Mission: Working for a safer world
ABOUT THE TEAM
At UL Solutions, we apply our scientific expertise and data to everything from material selection and product design to large-scale production and end-of-life. Our Plastics Recognition Program is globally recognized and can help our customers demonstrate the safety, quality and suitability of the materials based on a specific set of third-party performance credentials.
We will work with our customers to help overcome manufacturing challenges, comply with regulatory requirements and bring safer products to the global market as quickly as possible.