Senior Salesforce Business Systems Analyst (BSA)

About the role
Cloudflare is seeking a Senior Business Systems Analyst to support the Channel & Alliances organization. This is a high impact role for an experienced IT professional who is looking for an opportunity to directly impact Channel strategy and operational execution. In this role you will work closely with Cloudflare's Partnerships and Alliances Team, Revenue & Partner Operations, Sales, and Marketing to develop and build out the System solutions to support Partner Sales at Global scale. You will own dedicated workstreams from the technical delivery standpoint to ensure channel sales process development and optimization providing valuable pipeline reporting and an outstanding experience for Cloudflare's Partners.
The ideal candidate will have high proficiency in analyzing business requirements and work with technical resources in an Agile framework on prioritizing and delivering system solutions. Be the trusted advisor for the business, with a view of making strategic recommendations to support the growth of Cloudflare's channel sales ecosystem. You will have an opportunity to help with the transformation and growth of our Partner Revenue stream by implementing new routes to market and build the partner systems for our business for scale.
This role is a great fit for you if you are a self-starter, able to thrive in an environment that requires operating with a high degree of autonomy, and are driven by the opportunity to make a significant impact in a high growth, fast paced environment.
What you'll do
Cloudflare is looking for an experienced Salesforce Business Systems Analyst specializing in Partner and Alliances Sales Motion to join our team. This role requires in-depth knowledge of the Salesforce platform and a strategic approach to optimizing Cloudflare's partner experience by utilizing Partner Relationship Management (PRM) tools and seamless CRM integration. The ideal candidate will blend technical expertise with business insight to design scalable solutions that drive Cloudflare's expanding partner ecosystem, translating business goals into impactful systems that support growth and engagement across our partner network.

• Leverage your knowledge of partner management tools and best practices to implement and optimize solutions within Salesforce and PRM tools that support our Partner and Alliances sales motions.
• Ability to define and leverage valuable metrics that drive the success of companies' strategic initiatives.
• Collaborate with internal business teams, including Revenue & Partner Ops, Sales, and Marketing, to gather, analyze, and synthesize requirements into actionable solutions for the Platform development team.
• Work closely with IT and technical teams in an Agile environment to design and deliver solutions that enhance partner interactions and streamline partner programs.
• Take an active role in managing and optimizing partner programs, ensuring that they align with business goals and drive measurable outcomes.
• Identify and help the business define key metrics for program's success. Utilize these metrics and partner with Business teams to provide insights and recommendations for scaling the company's partner program from a systems perspective.
• Stay up-to-date with the latest trends in business systems and PRM tooling, as well as Salesforce releases. Be curious and continuously seek opportunities to enhance our systems and processes.
• Participate in Scrum meetings and collaborate with Business and Product Owners, providing input and feedback to ensure the successful delivery of high-quality solutions.

Examples of desirable skills, knowledge and experience

• Minimum of 5 years of experience as a Business Systems Analyst, with a focus on Salesforce CRM.
• Proven expertise in driving system improvements for various Revenue streams and supporting Sales Motions, in particular Channel/Partner Sales experience.
• Experience with Salesforce partner management solutions, such as Salesforce PRM (Partner Relationship Management) is highly desirable.
• Strong proficiency in Salesforce configuration, including custom objects & relationships, workflow automation, and API integrations.
• Ability to clearly articulate & translate business requirements into technical solutions.
• Excellent communication and collaboration skills.
• Strong problem-solving abilities and a keen interest in managing and optimizing partner programs.
• Ability to work effectively in a fast-paced, Product-led Agile environment.
• Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
• Salesforce Certification Preferred.

Compensation
Compensation may be adjusted depending on work location.

• For Colorado, Illinois, Maryland and Minnesota based hires: Estimated annual salary of $139,000 - $169,000.
• For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $152,000 - $186,000.
• For Bay Area based hires: Estimated annual salary of $159,000 - $195,000

Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave