Senior ServiceNow Developer

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Workday, founded in 2005, stands as a groundbreaking force in the human capital and financial management industry, with a global presence and a diverse array of customers. Across our offices worldwide, our teams are united by a shared dedication to innovation, collaboration, and excellence!
Joining our team means embarking on a journey of opportunity to advance your career and contribute to impactful solutions that shape industries. Whether you thrive with solving sophisticated business problems, collaborating with agile teams, or championing innovation and software design, Workday offers an environment where your talents can thrive.
We are Workday's Service Management Team! Our goal is to drive the effective and efficient operational delivery of the products and services offered by Business Technology. We design, develop and deploy intuitive solutions to help employees with their everyday service needs and our main focus is delivering value through automation and self service. We are excited to welcome new members to our team!

About the Role

As a Senior ServiceNow Developer, you will be responsible for designing, developing and implementing technical solutions, with a focus on ITSM, IT Asset Management, Integrations and creating complex flows. You will collaborate with business systems analysts, architects and other engineers to design and deliver reliable features and capabilities on the ServiceNow platform. In this role, you will engage with multiple teams to automate recurring processes and procedures, perform platform administration, monitor platform health and ensure the stability and optimization of hosted solutions.

About You

Basic Qualifications:

• 8 + years of hands-on experience in ServiceNow suite across multiple enterprises, including ITSM, custom applications, integrations, asset management and CMDB.

• 4 + years of proven expertise in implementing asset management in ServiceNow.

• Preferred experience and expertise in implementing IT Asset Management.

Key Responsibilities:

ServiceNow Senior Developer

• Design and implement ServiceNow solutions to meet business requirements.

• Develop and configure ServiceNow applications, workflows and modules to support business processes.

• Integrate ServiceNow with enterprise systems and third-party apps.

• Expertise in ServiceNow APIs, Workflows, Flow Designer and scripting (JavaScript, Angular JS, HTML, CSS, Powershell).

• Collaborate with business analysts to translate requirements into technical solutions.

• Guide and mentor developers, ensuring adherence to best practices and coding standards.

• Build complex workflows using Flow Designer and customize platform components (forms, fields, tables, business rules, client scripts).

• Identify automation opportunities to streamline processes and improve efficiency.

• Manage full lifecycle development, from design to deployment, including testing and documentation.

• Strong knowledge of ITIL and ITSM processes.

• Stay updated on platform upgrades, new features, industry best practices and propose improvements.

• Provide operational support, system maintenance and troubleshooting.

• Document technical changes and configurations.

• Support on-call operations as needed.

• Lead with technical expertise and mentorship in Agile and sprint methodologies.

Asset Management:

• Lead the implementation and configuration of asset management in Hardware (HAM) and Software Asset Management (SAM) modules.

• Oversee the IT asset lifecycle from acquisition to disposal, ensuring compliance and best practices.

• Ensure software licensing compliance, tracking usage and managing licenses.

• Integrate HAM and SAM with other ITSM modules and CMDB in ServiceNow.

• Develop policies to mitigate IT asset risks and automate processes with orchestration.

• Create custom reports, dashboards and visualizations, ensuring software normalization and managing compliance.

Preferred Skills and Education:

• A Bachelor’s degree in computer science (or related field) or equivalent work experience.

• ITIL v3 or v4 Foundation Certification.

• ServiceNow Admin & Implementation Certification.

• Agile - Scrum development methodologies.

• Familiarity with ITIL framework and IT Service Management (ITSM) processes.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels.

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!