The Role
We are seeking a Senior ServiceNow Developer who will also serve as a strategic product leader for our ServiceNow platform. In this hybrid role, you will not only drive hands-on development but also help define and execute the platform roadmap in partnership with the platform owner and key stakeholders. Moderna’s ServiceNow environment is undergoing a major transformation — from cleaning up technical debt and simplifying complex customizations to rebuilding core ITSM modules and fully leveraging our investments in ITOM, SAM, HAM, and HRSD. You will play a critical role in modernizing and scaling the platform using out-of-the-box capabilities, regulatory best practices, and data-driven insights. This is a unique opportunity for a technically strong developer who thrives on ownership, collaboration, and platform strategy.
Here’s What You’ll Do
Serve as both technical expert and product strategist for the ServiceNow platform.
Lead the rebuild of ITSM modules (Change, Incident, Problem) using OOTB best practices and regulatory standards.
Partner closely with the platform owner to define and drive the platform roadmap and simplification strategy.
Reimplement Change Management on OOTB with templated workflows and audit-readiness.
Support the rollout of our CMDB implementation, including Discovery, Axonius payloads, and future Service Mapping.
Rebuild the Service Portal to improve usability and align with best-in-class design and UX.
Drive the implementation of Knowledge Management following scalable, support-centric models.
Build and enhance Service Catalog items, dashboards, KPIs, and reporting to provide visibility and measurable value.
Identify underutilized modules (ITOM, HAM, SAM, HRSD) and propose simple, scalable solutions to unlock value.
Lead solution design, development, and integration (REST/SOAP/MID) across internal systems and external tools.
Act as a mentor and coach to other developers, promoting standards, reusability, and governance.
Participate actively in Agile ceremonies, backlog grooming, and stakeholder demos.
Here’s What You’ll Need (Basic Qualifications)
Bachelor's degree in computer science or equivalent experience (5+ years).
6+ years of hands-on ServiceNow platform development experience across ITSM and at least one other capability (e.g., ITOM, HRSD, SAM, HAM).
Demonstrated customer-centric mindset with a strong focus on understanding user needs, delivering intuitive solutions, and providing excellent support to internal stakeholders.
Proven success transforming legacy or heavily customized ServiceNow environments into OOTB-aligned, scalable solutions.
Strong scripting skills (Business Rules, Client Scripts, UI Actions, Script Includes).
Demonstrated experience with REST/SOAP integrations and MID server architecture.
Active ServiceNow CSA certification and at least one specialty cert (ITSM, App Developer, etc.).
Familiarity with CMDB and Discovery setup, including identification and reconciliation rules.
Here’s What You’ll Bring to the Table (Preferred Qualifications)
Experience working in regulated industries (e.g., life sciences, pharma/biotech).
Experience with Axonius, Service Mapping, and configuration item data modeling.
Demonstrated ability to act as a product owner, define MVPs, and collaborate with business and technical stakeholders.
Experience with portal redesign, UX/UI best practices, and stakeholder adoption.
Experience leading platform upgrades, change control, and governance.
Strong communication, documentation, and stakeholder engagement skills.
A mindset that embodies Moderna's values: Bold, Relentless, Curious, Collaborative.
At Moderna, we believe that when you feel your best, you can do your best work. That’s why our US benefits and global well-being resources are designed to support you—at work, at home, and everywhere in between.
- Best-in-class healthcare coverage, plus a suite of voluntary benefit programs to support your unique needs
- A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
- Lifestyle Spending Accounts to personalize your well-being journey
- Family planning and adoption benefits
- Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
- Savings and investment opportunities
- Location-specific perks and extras
About Moderna
Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.
By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.
We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.
If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.
Our Working Model
As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.
Moderna is a smoke-free, alcohol-free, and drug-free work environment.
Equal Opportunities
Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!
Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Accommodations
We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best.
Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at [email protected].
Export Control Notice
This position may involve access to technology or data that is subject to U.S. export control laws, including the Export Administration Regulations (EAR). As such, employment is contingent upon the applicant’s ability to access export-controlled information in accordance with U.S. law. Due to the nature of the work and regulatory requirements, only individuals who qualify as U.S. persons (citizens, permanent residents, asylees, or refugees) are eligible for this position. For this role Moderna is unable to sponsor non-U.S. persons to apply for an export control license.
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