SENIOR SOFTWARE DEVELOPER

At Zensar Technologies Limited, we are looking for an experienced Senior Engineer to join our dynamic team. The successful candidate will have extensive knowledge of Microsoft Dynamics 365 Field Service and Contact Center integrations, and a proven track record in delivering enterprise-level solutions. This role offers an exciting opportunity to work with cutting-edge technologies and lead complex projects, ensuring the delivery of scalable, secure, and high-performance systems. Responsibilities

• Lead the end-to-end design and development of D365 Field Service solutions, integrating with Contact Center/Telephony platforms.
• Implement and customize D365 CE/Field Service using various tools and languages, including plugins, workflow activities, PCF controls, and JavaScript.
• Configure and extend Omnichannel for Customer Service, managing voice, chat, and messaging functionalities.
• Develop and govern Power Platform assets, creating model-driven and canvas apps, Power Automate flows, and Dataverse tables.
• Design and implement Azure integration services, such as Azure Functions, Service Bus, and APIM, for seamless connectivity.
• Configure and optimize FS Mobile (Power Apps) for field service operations, including offline profiles and inspection templates.
• Implement Connected Field Service scenarios, enabling device-to-cloud connectivity and predictive maintenance workflows.
• Establish coding standards, branching strategies, and CI/CD processes using Azure DevOps for efficient development and deployment.
• Ensure data integrity, performance optimization, and role-based security measures are in place for all solutions.
• Lead technical troubleshooting, performance diagnostics, and provide production support as required.

Qualifications

• 10-14 years of total experience, with a minimum of 5+ years in Dynamics 365 and 3+ years in D365 Field Service.
• Strong expertise in Microsoft Dynamics 365 Field Service and Contact Center/Telephony integrations.
• Proficiency in development languages such as C#, JavaScript, and TypeScript.
• Experience with Power Platform (Power Apps, Power Automate, Power BI) and Azure cloud services.
• Knowledge of voice/CTI platforms, including Microsoft Digital Contact Center Platform and Omnichannel for Customer Service.
• Ability to lead complex integrations and mentor junior developers.
• Excellent problem-solving and analytical skills, with a focus on delivering high-quality, secure solutions.
• Strong communication and collaboration skills, with the ability to work effectively with stakeholders and cross-functional teams.
• A proactive and innovative approach to solution design and development.
• A passion for staying updated with the latest technologies and industry trends.

About UsAt Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.