Design, build, and maintain multi-modal AI bot capabilities across voice and chat; implement orchestration with model providers and enterprise data; develop SIP/session/voice integrations; design backend services and APIs; ensure resiliency, observability, and scalable cloud-native deployments; create automated unit/integration/e2e tests and support SDLC activities.
Requisition Number: 2371916
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Multi Modal AI Bot Development
- Design, build, and maintain multi modal bot capabilities spanning voice and chat experiences, including routing, context management, and escalation paths to live agents
- Implement orchestration components that integrate with model providers and enterprise data sources, supporting channel-consistent experiences across web/mobile/telephony
- Create and maintain automated tests for bot workflows (unit/integration/e2e) and ensure safe, predictable behavior changes through versioned deployments.
- SIP / Session & Voice Integration
- Support the design and development of session management environments, contributing to SIP call flow integration and platform capabilities
- Develop and troubleshoot SIP-integrated features (e.g., call routing/transfer patterns, session lifecycle, signaling/metadata handling) in partnership with voice platform teams.
- Full Stack Engineering
- Design, develop, and maintain backend services and APIs; contribute to frontend experiences as needed to deliver end-to-end features
- Participate in the full SDLC: requirements analysis, design, development, testing, deployment, release, and support
- Write and maintain unit tests and automated tests to ensure code quality and prevent regressions.
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Undergraduate degree or equivalent experience
- 5+ years of professional software engineering experience delivering production grade applications and services, with ownership across design, development, testing, deployment, and support
- Experience developing multi modal AI or bot platforms that span voice and digital channels, including context management and escalation to human agents
- Experience designing for resiliency, failover, and observability in high availability or customer facing systems
- Experience with cloud native architectures, containerization, and orchestration platforms (e.g., Kubernetes) in support of scalable services
- Exposure to AI assisted software delivery practices, leveraging approved AI tools across the SDLC while retaining human ownership and accountability
- Familiarity with LLM, speech to text, or text to speech integrations, and applying guardrails, validation, and fallback strategies in AI driven workflows
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum Pune, Maharashtra, IND Office
Pune, India, India
Similar Jobs at Optum
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Lead and mentor an engineering team to design, develop, test, deploy, maintain, and improve software solutions. Drive best practices across architecture, testing, CI/CD, and DevOps. Hands-on full-stack development with cloud, databases, and automation tools while collaborating with cross-functional teams.
Top Skills:
AnsibleAntApplication ObservabilityAWSChefCi/CdContainerizationGitGitGoGradleHudsonIacJava/J2EeJenkinsJunitMavenMessaging/StreamingNode.jsOraclePl/SqlPuppetPythonReactRest ApiServerlessSQL ServerSvnTerraformTravis CiWeb Services
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Design, develop, and deploy ML/DL models and conversational AI agents on GCP using Vertex AI and Dialogflow CX. Build and fine-tune LLMs and agentic AI systems, integrate with APIs/backend, automate MLOps pipelines with Docker/Kubernetes/CI-CD, monitor performance, run A/B tests, and collaborate with engineering and product teams.
Top Skills:
Agentic AiAPIsCi/CdDialogflow CxDockerGitGoogle AdkGoogle Cloud Platform (Gcp)Google GecxKubernetesLivekitLlmsMlopsOrchestration FrameworksPythonVertex Ai
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Design, develop, and deploy ML/DL models and conversational AI agents on GCP using Vertex AI, Dialogflow CX, and Google ADK. Build and fine-tune LLMs and agentic AI systems, integrate with backend APIs, automate ML workflows with CI/CD, Docker, and Kubernetes, monitor model performance, and mentor junior engineers while collaborating cross-functionally.
Top Skills:
Agentic AiCi/CdDialogflow CxDockerGitGoogle AdkGoogle Cloud Platform (Gcp)Google GecxKubernetesLivekitLlmsMlopsPythonVertex Ai
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
