Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job DescriptionOverview of the role:
As a Senior iOS Engineer at Freshworks, you will architect and deliver high‑quality, performant mobile experiences that scale to millions of users. You’ll collaborate with product managers, designers, backend engineers, and QA to define, build, and ship features in our flagship iOS applications. You’ll also mentor mid‑level engineers, champion best practices in code quality and testing, and drive continuous improvement of our mobile platform.
Responsibilities:
Architect, develop and maintain new and existing features in Swift using modern iOS frameworks (UIKit, SwiftUI, Combine, Core Data).
Collaborate with UX/UI designers to translate wireframes and prototypes into production‑ready code.
Write and maintain unit tests, integration tests, and UI tests to ensure high code quality.
Profile and optimize memory and network usage for smooth and responsive user experience.
Implement asynchronous data loading, prefetching, and background processing to support performance at scale.
Define and evolve mobile architecture using design patterns (MVC, MVVM, VIPER, Coordinator), SOLID principles, and clean architecture.
Establish and maintain CI/CD pipelines (Fastlane, GitHub Actions) to automate builds, tests and deployments.
Partner with backend teams to integrate RESTful and GraphQL APIs, ensuring robust error handling and contract stability
Work with QA to triage issues, reproduce bugs, and validate fixes across device families and OS versions.
Take end‑to‑end ownership of features from requirements gathering to release and post‑release monitoring.
Define success metrics, track key performance indicators (crash rates, adoption, engagement) and iterate based on data.
Implement and support compliance of self and team to Freshworks compliance and information security processes.
Requirements / Must Have:
3 to 5 years of professional iOS development experience.
Proficiency in Swift and comfortable with Objective‑C interop.
Strong mastery of iOS SDK, Xcode, Instrumentation, and debugging tools.
Solid understanding of OOP, design patterns, and SOLID principles.
Experience with data persistence technologies (Core Data, SQLite) and networking libraries, memory management and multithreading.
Strong design skills and ability to design for scale and performance.
Strong problem‑solving skills with a data‑driven approach to decision making.
Extensive experience in Agile methodologies.
Good knowledge of SDLC (Software Development Lifecycle).
Good understanding of data structures and algorithms.
Willingness to learn and adapt in a fast-paced environment.
Desired Skills (but not all required):
Familiarity with SwiftUI and Combine.
Experience with feature flagging, A/B testing frameworks, and remote config (e.g., Firebase Remote Config).
Knowledge of GraphQL integration on mobile.
Background in CI/CD tooling specific to mobile.
Understanding of mobile security best practices (e.g., Keychain, certificate pinning, encryption).
Experience with crash reporting and analytics platforms (Firebase Crashlytics, Sentry).
Open‑source contributions or participation in iOS developer communities.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
