Senior Software Engineer, ServiceNow

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:

• Design, develop, and maintain ServiceNow applications and workflows to enhance our Developer Experience platform
• Architect and implement innovative solutions to streamline Developer Experience processes and eliminate manual work
• Create and optimize ServiceNow integrations with existing tools and systems in our software delivery pipeline
• Conduct vulnerability assessments and implement security enhancements within the ServiceNow environment
• Perform root cause analysis on incidents, providing detailed documentation and actionable insights to development teams
• Develop and maintain comprehensive technical documentation for all custom ServiceNow implementations
• Proactively identify system inefficiencies and implement solutions to prevent recurring issues
• Collaborate with stakeholders across Engineering, Operations, Security, and Product teams to align ServiceNow capabilities with business requirements
• Be a mentor for colleagues and help promote knowledge-sharing

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Bachelor's degree in Computer Science, Information Technology, or related field
• 7+ years of experience in technical engineering roles and minimum 5+ years on ServiceNow
• Strong proficiency in backend development using JavaScript
• Working knowledge of RESTful APIs, web services, and integration methodologies
• Experience with agile development methodologies and tools
• Strong problem-solving skills with the ability to adapt quickly to changing technical requirements
• Excellent communication skills with ability to translate technical concepts to non-technical stakeholders
  Preferred Qualifications
• Proven ServiceNow platform development expertise
• ServiceNow Certified System Administrator certification mandatory
• ServiceNow Certified Application Development certification is mandatory and Implementation Specialist certification is preferred
• Experience implementing and maintaining ServiceNow integrations with DevOps tools (Jenkins, GitHub, Jira)
• Proven track record of analyzing operational data to identify trends and implement process improvements
• Experience with additional programming languages such as Python
• Demonstrated experience implementing DevOps practices, CI/CD pipelines, and release management workflows

FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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