Senior Software Engineer - SRE

About this role:
Wells Fargo is seeking a Senior Software Engineer
Platform Management Engineering Services, within Enterprise Functions Technology (EFT) focuses on scaled horizontal enterprise solutions that are stable, secure, and always on. EFT Engineering Services is seeking a Senior Software Engineer (SRE) to work closely with other custom developers and a peer Site Reliability Engineering practice within EFT supporting multiple technology divisions. We believe that "Hope is not a Strategy" and we solve operational issues through code.
We are looking for a Senior Software Engineer who enjoys and thrives on solving complex problems through innovation impacting change at scale in a diverse environment. You will join a focused team of Application Support and SREs introducing and advancing SRE discipline across several hundred applications and multiple vertical lines of business supporting the entire firm. The team will drive technology transformation and adoption of SRE-aligned enterprise capabilities and products, launch new tooling enablement, automate away complex issues, and integrate with the latest technology. Site Reliability Engineers leverage their experience as software and systems engineers to ensure applications onboarded to SRE are available, have full stack observability, introduce continuous improvement through code and automation, provide operational insight through analytics, continuously test, are integrated with CI/D, and work with application teams to ensure products and service we provide are always on.
In this role, you will:

• Lead moderately complex initiatives and deliverables within technical domain environments
• Contribute to large scale planning of strategies
• Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments
• Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures
• Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
• Lead projects and act as an escalation point, provide guidance and direction to less experienced staff

Required Qualifications:

• 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

In this role, you will:

• Instantiate Site Reliability Engineering and AIOPs capabilities at Wells Fargo Enterprise Functions Technology (EFT) igniting the practice, principles, and culture leading by example. Assist in training skilled peer engineers by growing the practice within EFT and partnering with peer platform embedded SRE teams.
• Introduce and mature the adoption of enterprise capabilities, tools, and innovation improving availability in a multi-cloud ecosystem by evolving observability, monitoring, logging, synthetic monitoring and chaos engineering.
• Evolve AIOPS, introducing self-healing and autonomic capabilities solving for complex operational and systemic issues with precision including, automating processes, leveraging Robotic Process Automation and AI/ML to improve availability of products we provide to customers
• Automate key SRE metrics and IT Service Operations processes including customer impact, availability of critical business flows, SLO/SLI adherence, error budget, and reduce time to recovery.
• Share support responsibilities for critical applications and customer journeys including leading technical resolution of high priority incidents with cross-functional partners, remediation of issues, conducting of blameless postmortems, root cause analysis and introduce continuous improvement solving problems once and for all with the goal of no repeats.
• Closely collaborate with EFT application development teams and other peer organizations to influence and drive stability and SRE aligned capability.
• Act as an advisor to leadership to develop or influence applications, network, information security, database, operating systems, or web technologies for highly complex business and technical needs across multiple groups
• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking

Desired Qualifications:

• 4+ years of Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of designing and building complex observability solutions leveraging industry standard toolset and or custom-built solutions
• 4+ years working with configuration and monitoring technologies such as Ansible, Grafana, Elastic, Splunk, Prometheus.
• 3+ years of Java, C#, Python, or other object-oriented software engineering experience
• 3+ years of experience with Cloud technologies
• 3 + years of experience supporting enterprise level complex applications and platforms in Production
• 3+ years of experience performing engineering and support tasks on Linux/Unix and Windows Servers
• 3+ years of design, implementation and governance experience with Artificial Intelligence, Natural Language Processing or Machine Learning architecture, GenAI & LLMs
• Excellent verbal and written communication skills. Experience presenting to senior leadership
• Prior experience driving SRE discipline/adoption across a portfolio
• Experience with Observability/Monitoring technologies: Splunk, Elastic Stack/ELK, Grafana, AppDynamics, Prometheus, Kafka
• 3+ years of design, implementation and governance experience with Artificial Intelligence, Natural Language Processing or Machine Learning architecture, GenAI
• Experience with Container technologies: Kubernetes, Docker, PKS
• 3+ years working with configuration, CI/CD and automation such Ansible, Jenkins, Gitlab, Artifactory
• 3 + years of Unix or Linux administration experience
• Experience with Agile Scrum (Daily Standup, Sprint Planning and Sprint Retrospective meetings) and Kanban
• Monitoring, Observability and AIOPS: Splunk Observability Cloud, Big Panda, Grafana, Prometheus, Elastic Stack (ELK), AppDynamics
• Software Development: Python and/or combination of other object oriented and scripting language(s)
• Automation: Ansible, Amelia, Terraforms
• Database: SQL, Oracle, PLSQL, MongoDB, RDBMS and NOSQL, Basic Data Modeling
• OS and Platform: Azure, GCP, PCF, Kubernetes, OpenShift, Linux, Windows
• CI/CD: EPL/EPLX, Jenkins, Gitlab, SonarQube, Artifactory, Liquibase
• Track record of creating innovative and complex automation solutions a combination of tooling and code.
• AI & GenAI: Tachyon, Microsoft Co-pilot, NotebookLM etc

Job Expectations:

• Partner with application owners and support teams to understand system architecture, performance baselines, and critical business transactions.
• Liaison between infrastructure monitoring and application-level observability.
• Design and implement end-to-end observability solutions tailored to specific application needs.
• Integrate observability tools (e.g., AppDynamics, Thousand Eyes, Splunk, Grafana, Prometheus, Elastic) into application environments.
• Optimize dashboards, alerts, and reports to provide actionable insights.
• Use SQL to extract, analyze, and correlate data from monitoring platforms and application databases.
• Support root cause analysis and performance tuning through data-driven insights.
• Continuously refine monitoring strategies based on feedback and evolving application landscapes.
• Maintain clear documentation of observability configurations, standards, and best practices.
• Conduct knowledge-sharing sessions with support teams to promote observability maturity.
• Ability to work in a hybrid office environment
• Ability to support outside of regular business hours, as needed

Posting End Date:
1 Sep 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
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