Job Description
Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.
We are looking for a seasoned software engineer to join the team that owns building Agent experience in support products. Someone who identifies as a JavaScript developer with good knowledge in frontend technologies and an interest in understanding back-end architecture for putting the holistic picture together. Ruby skills are a plus!
Agent Workspace enables Zendesk Support agents to work seamlessly across Zendesk channels, all within a single ticket interface. It is a critical piece of how customers use Zendesk Support, the most important part of the overall product user experience, and fundamentally what makes our customers successful.
As a team, we are a close-knit group that values inclusivity and diversity of backgrounds and opinions. We deliberately cultivate a highly collaborative and productive working style. The team has a proven history of developing highly reliable and scalable frontend and extending complex areas of the product. The features managed by our team powers some of the critical features in the support product. The work we do has a high impact on agents’ efficiency!
What you get to do every day:
-
Modernize our largest monolithic application with frameworks such as React, Redux, TypeScript, and GraphQL.
-
Develop and maintain continuous integration and continuous deployment (CI/CD) pipelines using tools like Jenkins, GitHub Actions, or Spinnaker, streamlining the deployment process.
-
Document, evangelize, and communicate best practices in all our frameworks and tools.
-
Work with fellow developers as your main customers, identifying and fixing issues in the development workflow, and guiding them through changes in frameworks and tooling.
-
Triage, debug, and fix performance bottlenecks in both our React applications and CI/CD pipelines
-
Influence good architectural decisions in product teams, with a view to sustainability, technical debt, and performance.
What you bring to the role:
-
At least 4 to 6 years of experience in frontend software development, preferably in a SaaS environment.
-
Excellent programming skills in Javascript & Typescript.
-
Experience with React and its ecosystem, and Ember would be a bonus.
-
Proficiency in cloud platforms such as AWS and Google Cloud and containerization technologies such as Docker and Kubernetes.
-
Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues in the deployment pipeline.
-
Sound understanding of web application development and agile development practices.
-
Great communication skills, both written and verbal.
-
Experience writing technical documentation and architecture diagrams for web applications.
-
Strong verifiable contributions to open-source software would be nice to have.
Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
