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Job Description
The Future Begins Here
At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.
Bangalore, the city, which is India's epicenter of Innovation, has been selected to be home to Takeda's recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.
At Takeda's ICC we Unite in Diversity
Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.
The Opportunity
As a Senior Software Engineer for Agent Services Support, you will be providing Level 2 and Level 3 support to platform customers. You combine backend systems knowledge, Microsoft technical skills, and business knowledge to address support tickets and provide troubleshooting support to customers. You will with other Platform Engineers to solve requests and attends regular team meetings to stay up to date with best practices and platform strategy.
Responsibilities
- Second and Third tier of support for incoming requests from the business.
- Liaison between requesters and the platform team to escalate the needs of the business as necessary.
- Triage & driving incident resolution with full ownership for designated customer groups.
- Monitor and communicate incident impacts and trends related to assigned customer groups.
- Assist and collaborate with teams in problem and major incident management activities specifically identification, research, and initial vendor contact.
- Facilitate and process service requests and participate in project planning and coordination for assigned customer groups.
- Participate in testing of new technologies for impact analysis and transition to ongoing operations.
- Manage individual capacity and balance time between operations and initiatives, meeting expectations for ongoing resourcing processes.
Skills and Qualifications
Required
- Bachelor's degree in computer science or a related study, or equivalent experience.
- 5+ years of relevant professional experience in API development, backend development, and relevant technologies.
- Familiarity with Microsoft Power Platform and low-code platform concepts.
- Experience with Copilot Studio, Azure Logic Apps, and developing and implementing enterprise architecture standards and best practices is a plus.
- Adept at analyzing complex technical issues, identifying root causes, and implementing effective solutions. Proficient in debugging, performance optimization, and troubleshooting mobile/web applications.
- Solid oral and written communication skills, business acumen, and enterprise knowledge. Ability to translate complex tech concepts to non-tech stakeholders.
- Proficiency in English in both verbal and written communication is a must.
What Takeda Can Offer You
- Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.
- At Takeda, you take the lead on building and shaping your own career.
- Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.
Benefits
It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:
Competitive Salary + Performance Annual Bonus
- Shift Timing: 3:00 PM - 12:00 AM IST
- Company-Provided Transport: Available at scheduled times for 2nd shift employees for a smooth commute to office and back home
- Security Escort for Drop-Off: Female employees receive a security escort to their designated drop-off point after the shift for safety
Shift Allowance: Additional shift allowance will be provided for hours worked outside regular working hours - Food/Meal: Meal will be provided for the 2nd shift employees
- Flexible work environment, including hybrid working
- Competitive Salary + Performance Annual Bonus
- Comprehensive Healthcare Insurance Plans for self, spouse, and children
- Group Term Life Insurance and Group Accident Insurance programs
- Employee Assistance Program
- Broad Variety of learning platforms
- Diversity, Equity, and Inclusion Programs
- No Meeting Days
- Reimbursements - Home Internet & Mobile Phone
- Employee Referral Program
- Leaves - Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)
About ICC in Takeda
- Takeda is leading a digital revolution. We're not just transforming our company; we're improving the lives of millions of patients who rely on our medicines every day.
- As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.
Locations
IND - Bengaluru
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
