About Boomi and What Makes Us Special
Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.
Boomi., is an industry leader in on demand integration. The Boomi Enterprise Platform allows you to connect any combination of Cloud, SaaS, or On-premise applications with no appliances, no software, and no coding. Our partners and customers are building forward thinking solutions with our platform to solve complex business problems.
Our team works with Boomi Platform and seeks highly talented, self-motivated professionals who understand that cloud architecture and applications are dramatically changing our world and are interested in solving complex real-world problems for fellow developers. We are searching for team members who are passionate about cloud technologies. The perfect candidate is focused on technical excellence and customer success.
Boom takes a heavy engineering driven approach to support. Our support engineers are in a unique position to help our partners and customers solve challenging issues since they intimately understand cloud application architecture and complex integration issues. Boomi’s partners and customers are integrating some of the most innovative applications today.
Role
The Managed Services and Support Engineer works to monitor, resolve issues, and support our customers’ mission critical business integrations and processes. He works directly with customers and consulting teams to maintain their technical solutions within the Boomi platform.
Location - Hyderabad
Responsibilities:
- Monitor customer integration processes and identify abnormal conditions, such as network connectivity, data quality, runtime and infrastructure issues, and performance challenges related to sub-optimal process design.
- Triage issues between process/application and runtime/infrastructure issues and understand linkages between capacity, performance, load, etc.
- Classify new errors via Known Error dictionary.
- Troubleshoot the issue and provide remediation recommendations (if applicable), and possibly coordinate with the customer and other internal Boomi teams.
- Where possible and mutually agreed, resolve data-related errors, application connectivity and configuration issues on behalf of the customer.
- Where possible, implement break/fix type changes to resume normal operations as quickly as possible.
- Upon customer's request, perform account administration, some training and technical support for customers on the Boom Platform and the Managed Service program.
- A passion to solve customer problems using your technical prowess and refined communication skills to help address customers’ business requirements using our platform
- Maintain relationship with managed services customers
- Ability to work earlier or later shifts. To start with its 4:00 PM - 12:30 AM IST.
- Flexible to work Saturday and Sunday on need basis.
- 5+ years of relevant IT experience and at least two years of working experience in Boomi or other integration tools.
- Candidate must have a strong customer orientation, excellent phone etiquette and an excellent work ethic to meet staffing attendance requirements
- Candidate should also possess excellent communications skills and be in position to work under pressure with calmness and composure
- Work directly with customers and consulting teams to maintain their technical solutions with the Boom platform
Essential Requirements
- A passion to solve customer problems using your technical prowess and refined communication skills to help address customers’ business requirements using our platform.
- Possess Boomi Professional Integration Developer & preferably Administration certifications.
- Motivated individuals who enjoy a fast-paced work environment and understands that the SaaS culture requires creativity, collaboration, fast decision making and a sense of urgency.
- Having experience with any of the following would support your success with working with our platform.
- EDI data standards, such as X12/EDIFACT and communication protocols such as AS2, OFTP and SFTP.
- Database technologies (MySQL, Postgres, MS SQL, etc.).
- Common data formats, such as JSON, XML, Flat Files.
- API standards such as REST, SOAP and GraphQL.
- High level understanding of network and security concepts, including authentication/authorization schemes, common vulnerabilities, etc.
- High level understanding of common communication protocols, including HTTPS, FTPS, SFTP, JDBC, WebServices, etc.
- Experienced in scripting, specifically using Groovy, Javascript and Python.
- Experienced in Java development and Java Runtime Environment mechanics.
Benefits:
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
Our EVP:
Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together, and provide inspirational leadership.
Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.
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Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.
All employment decisions are based on business needs, job requirements, and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to [email protected]. This inbox is strictly for accommodations, please do not send resumes or general inquiries.
