SENIOR SOFTWARE Test Engineer (Technical) | PRODUCT R&D, INNOVATION & OWNERSHIP

About CSG 

CSG is a multinational organisation headquartered in the United States with more than 5000 employees in countries around the world. 

We’re a SaaS platform company that helps some of the world’s most recognizable brands solve their toughest business challenges. Our innovative solutions and trusted experts enable companies to create customer experiences that set them apart. 

At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channelling the power of all, we make ordinary customer and employee experiences extraordinary. This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer. 

Our product & team  

This role is within the team that designs and develops CSG Quote & Order, a cutting-edge order management and quoting (CPQ) platform. Built using the latest technology, our platform modernizes industries like telecommunications and banking. 

Our team promotes a collaborative culture where everyone’s contributions are valued, and diversity is celebrated. We prioritize continuous learning and improvement to keep our product competitive, and ensure CSG remains an exciting workplace. 

Due to growing demand from high-profile customers, our team is expanding in 2025 and that's where you come in! 

About our technology 

Our product adopts a microservice architecture for scalability and flexibility, using Kafka for event streaming and PostgreSQL for data storage. We use Kubernetes to orchestrate our containers, allowing us to offer cloud (AWS & Azure) and on-premise deployment options of our platform. Our infrastructure is maintained by a state-of-the-art gitops/IaC pipeline. 

In short, we have a really modern platform, and we take our testing very seriously! 

Our testing process leverages automation for both UI and API testing, significantly improving test coverage and efficiency. With Cucumber, we create automation scripts that utilise the behaviour-driven development (BDD) methodology. This allows us to write tests in a straightforward, human-readable format, promoting better understanding and collaboration across our team. Our automation scripts are managed using Git and undergo peer review before being released into the wild. 

About the role  

Joining our team as a Senior Technical Test Engineer you will collaborate with our cross-functional team to effectively test features/technology for the CSG Quote & Order product to maintain & improve quality standards. You will develop and execute tests using modern tools such as Karate (API), Cypress (UI) and k6 (Performance). 

Over time, you’ll become a Subject Matter Expert for our software, enabling you to make an impact on user experience and product design within our team. 

In your first 90 days, you’ll get comfortable with our system, join a squad, build strong relationships with the team, and get involved in new feature development to deliver high quality outcomes for our customers. 

Hi, I'm Zandile Vanqa, your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What you will do 

• Compose complex test plans, execute tests, document the results and understand the output. 
• Use the latest tools like Karate (API), Cypress (UI) and k6 (Performance) to accelerate our test cycles. 
• Work to connect our automation tools into our CI/CD pipelines. 
• Participate in agile ceremonies such as planning, reviews, stand-ups, demos, retrospectives, etc. 
• Be part of a multi-skill squad with Product Owners, Scrum Masters, Developers and other Software Testers. 
• Evaluate new tools, frameworks, and trends to keep us at the forefront of innovation and productivity. 
• Lead small groups of testers as per project needs. 

Role Requirements 

We’re all about diverse skills and experiences, so even if you don’t tick every box, we encourage you to apply! 

• 5+ years of Software Test Engineer experience or someone with software development experience who is looking for a test engineering role. 
• Knowledge in software testing; research, design, methodologies/processes, implementation and documentation. 
• Experience with Test Automation: Writing and maintaining automation test scripts. 
• Highly effective at communicating in English, experience collaborating across multiple teams and a strong comprehension of written/verbal material. 
• It's a plus if you are familiar with: Cypress, Cucumber & Karate DSL and have experience in one or more programming languages (preferably JavaScript/NodeJs). 

CSGer Perks & Benefits

• Work from anywhere: CSG has a global policy called "Flexibility First" that allows employees to work from wherever they feel most productive. The Quote & Order team does not maintain a dedicated office space, so your position will be 100% remote with the exception of several in-person workshops during the year (in Bali – see below – and Melbourne).
• Twice-yearly workshops in Bali: Twice a year the whole Quote & Order team gets together in Bali, Indonesia for dedicated in-person time including team presentations, hackathon sessions, training and team-building activities.
• Paid volunteer days: Everyone at CSG gets two paid days per year to volunteer at a community organisation of your choice.