Senior Staff Engineer, CRM-Salesforce

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

REQUIREMENTS:

• Total experience 10+ years.
• Strong experience in Salesforce Lightning Customization, Sales Cloud, Service Cloud and Salesforce Workflow.
• Proficiency in Apex, Aura Lightning, and Salesforce configurations.
• Experience in Salesforce system architecture and end-to-end implementation.
• Strong knowledge of Visualforce, Apex Classes, Apex Web Services, and API integrations.
• Expertise in OAuth 2.0, REST APIs, SOAP, and Salesforce Flows.
• Solid understanding of CRM system design and how Salesforce modules integrate into broader solutions.
• Hands-on experience with Salesforce Lightning Design System (SLDS).
• Proficiency in programming languages such as Java, JavaScript, and XML for CRM development.
• Experience creating AI-based demos and leveraging Einstein AI capabilities.
• Strong deployment knowledge and ability to configure Workflow Alerts, Actions, and Approval Process.
• Hands-on experience in LWC (Lightning Web Components) design and development.

RESPONSIBILITIES:

• Collaborate with business stakeholders, data architects, and analysts to understand customer needs and establish the SFMC ecosystem as a scalable and cost-effective solution.
• Create implementation plans for new and existing clients, ensuring alignment with technical and business requirements.
• Write and review design documents detailing architecture, framework, and high-level design for developers.
• Review architecture and design for extensibility, scalability, security, design patterns, user experience, and NFRs, ensuring best practices are followed.
• Work with Solutions Engineers to understand customer challenges and conduct architecture and solution workshops.
• Develop technical integration approaches, including data flow and architectural diagrams/visuals.
• Present the Salesforce Marketing Cloud technology infrastructure, demonstrating familiarity with platform capabilities, security, and integrations.
• Lead scaling efforts by developing best practices, repeatable solutions, and tools to support solution engineering.
• Guide customers and colleagues in deploying emerging technologies to drive business value.
• Carry out POCs to validate suggested designs/technologies against requirements.
• Mentor team members and enable alignment with SFMC best practices and methodologies.
• Participate in product, sales, and procedural training and certification to remain effective in the role.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.