Who we are:
R1 RCM is a leading provider of revenue cycle services and physician advisory services to healthcare providers. We help transform and manage the commercial infrastructure of care organizations.
About the role:
Set your sights on a role making a real difference in the healthcare system. We’re looking for a self-motivated Change & Release Management professional to join our team. We have a relentless focus on driving results for our customers and enabling them to invest more into patient care; in turn, this allows us to continue to grow our company and your career.
Position requires strong Change & Release Management experience which includes: effectively manage the end-to-end change lifecycle and scheduling, coordinating and the management of releases across the enterprise for multiple applications. This person will have the ability to understand and implement ITSM Service Transition strategies. Should look for ways to streamline and improve the Change & Release Management processes and SDLC interrelated process, while managing a global team to new heights of customer service, efficiency and effectiveness.
General Skill Set:
- Technical Graduate (B.Tech/BE/MCA/BCA/MSc/BSc-Computer Science) or equivalent academic qualification.
- 4 - 6 years of experience in information systems operations environment in systems analysis or development
- Knowledge of software development lifecycle (SDLC) process
- Practical experience of ITIL practices and Service Transition (specifically Change & Release Management)
- Advanced written and verbal communication skills are a must
- General PC knowledge including Microsoft Office expert level knowledge of Excel, working Knowledge of Access
- Demonstrate effective experience in working with Agile and Scrum teams
- Demonstrate ability to coordinate cross-functional work teams toward task completion
- Demonstrate effective leadership and analytical skills
- Demonstrate active listening skills
- Energetic and proactive with a "can-do" attitude
- Flexible and adaptable; able to work in ambiguous situations
- Must be a team player and able to work collaboratively with and through others
- Experience of ITSM tool sets preferably Service Now
- Certification in ITIL Foundations v4, preferred
Your day-to-day activity will include Change & Release Management:
- Assist in maintaining documentation of procedures, processes, and reports concerning change and release management
- Identification of resources across company, departmental, geographical and responsibilities
- Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
- Manage relationships and coordinate work between different teams at different locations
- Report Change & Release Management activities to all levels of management.
- Metrics related to Change & Release Management for Continuous Process Improvement
- Assist Sr. Mgr and Director with building the overall ITSM Roadmap for Service Transition process and procedures in regards to Change and Release
- Responsible for the execution of the process controls, ensuring that staff comply with process and data standards
- Interfaces with other processes and/or business functions to ensure they are able to leverage the benefits provided by the Change Management process
- Manage and conduct the daily task responsible for Change and Release Management, by coordinators.
- Change:
- Effectively manage the end-to-end change lifecycle and identify process improvements where possible.
- Conduct impact analyses, assess change readiness and identify key stakeholders
- Day-to-day management of change requests
- Identification and allocation of relevant change approvals
- Support change management at the organizational level
- Support the design, development, delivery and management of communications
- Conducting & verifying post implementation reviews, investigating issues arising out of change implementation
- Responsible for education of the Change Management process
- Drive continuous improvements to the quality and efficiency of the change management process
- Responsible for drafting of business-wide communications for outages
- Involved in the implementation of the Asset Management process and recording of modifications in relationship to changes
- Report Change Management activities to upper management.
- Release:
- Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
- Manage relationships and coordinate work between different teams at different locations
- Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
- Produce and/or review Deployment and Implementation Plans
- Weekly Release Reporting
- Communicate release details and schedules to the Business as required
- Negotiate, plan and manage all release activities
- Work with release engineers to understand impacts of branches and code merges
- Maintains the release schedule for all core services and ensure alignment across key partners and vendors.
- Continually work towards making improvements in the release process
- Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
- Participate in Change meetings to discuss release scope and/or roadblocks
- Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
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