Design and implement ServiceNow solutions focusing on SPM and CSM modules, collaborating with stakeholders to gather requirements and customize applications. Provide technical guidance and support across multiple global locations while ensuring adherence to best practices.
Company Description
👋🏼 We're Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17,700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!
Job DescriptionREQUIREMENTS:
- Total experience 8+ years
- Strong hands-on experience in ServiceNow development.
- Strong expertise in SPM (Strategic Portfolio Management) and CSM (Customer Service Management) modules.
- Solid working experience with ITSM, Service Portal, and ServiceNow Integrations.
- Mandatory ServiceNow SPM module certification
- Proficient in ServiceNow scripting and configurations including: Business Rule, Client Scripts, UI Policies and UI Actions, Jelly scripting, AngularJS.
- Experience in designing and implementing integrations using REST/SOAP APIs, MID Server, and third-party systems.
- Good understanding of ITIL processes and best practices.
- Exposure to additional ServiceNow modules such as ITOM, GRC, or HRSD is a plus
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication skills with the ability to collaborate across global teams
RESPONSIBILITIES:
- Design, develop, and implement ServiceNow solutions with a primary focus on SPM and CSM modules
- Work closely with business stakeholders to gather requirements and translate them into scalable ServiceNow designs
- Support enterprise-wide implementation of ServiceNow modules across multiple global locations
- Develop and maintain technical specifications and solution documentation
- Configure and customize ServiceNow applications using scripting and platform capabilities
- Design, build, and support ServiceNow integrations with internal and external systems
- Perform unit testing and component-level integration testing to ensure solution quality
- Ensure solutions adhere to ServiceNow best practices, performance standards, and security guidelines
- Provide technical guidance and mentorship to junior developers when required
- Support post-implementation activities including enhancements, troubleshooting, and optimizations
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
Top Skills
Angularjs
Csm
Itsm
Jelly Scripting
Rest
Service Portal
Servicenow
Soap
Spm
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