Senior Staff Software Engineer

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:

• Build high-quality, scalable, clean, and reusable applications and solutions as part of the Connected Customer Experience (CCX) team, collaborating with engineering leads, architects, and cross-functional partners.
• Develop across the full web technology stack, including JavaScript, AngularJS, React, HTML, CSS, and SQL.
• Design, develop, and optimize next-generation AI Agents that power intelligent automation and enhance user experiences.
• Contribute within a Scrum-based Agile environment that prioritizes hands-on coding and continuous delivery over heavy documentation and meetings.
• Partner with Connected Customer Experience (CCX) product teams to understand requirements and take ownership of features-from design and implementation to testing and delivery.
• Build intuitive, configurable software that supports diverse customer needs and enables easy adoption and customization.
• Play a key role in both the enhancement of existing products and the design and implementation of new features within the CCX portfolio.
• Share knowledge, provide guidance, and contribute to a culture of learning and collaboration across the team.

Qualifications
To be successful in this role you have:

• Minimum of 15 years of related experience building enterprise-grade applications.
• 10+ years of Full Stack Development (expertise in end-end application development, maintenance, & deployment covering all platform and UI/UX aspects)
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the developer productivity (Usage of Open AI, Windsurf, Cursor etc.)
• Exposure to or hands-on experience with GenAI solutions, including Retrieval-Augmented Generation (RAG), Large Language Models (LLMs), or Agentic AI systems.
• Proficient in modern UI frameworks such as Angular or React, with strong JavaScript development skills.

Experience working across multiple technology stacks, including:

Cloud Platforms: Azure, AWS

Messaging Systems: Kafka, Dell Boomi

Monitoring Tools: Splunk, Catchpoint

Web Infrastructure: API Gateways, CDNs

• Passion for JavaScript and the Web as a platform, reusability, and componentization
• Advanced knowledge of data structures, algorithms, design patterns, and software performance tuning
• Advanced experience working with relational databases including development, troubleshooting and performance optimization.
• Demonstrated ability to lead technical initiatives and collaborate across teams without formal authority.
• Experience in end-end Custom Application development on ServiceNow platform is added advantage
• Excellent communication and interpersonal skills; able to translate complex concepts for various audiences.
• Strong organizational skills with the ability to manage and prioritize multiple complex initiatives.
• Operate with a higher degree of autonomy, level-head, acting as a force multiplier by identifying and solving ambiguous, product problems
• Passion for web technologies, reusable components, and building developer-friendly platforms.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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