Senior Sterling Support Engineer
KEY RESPONSIBILITIES
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Provide L2/L3 production support for IBM Sterling OMS applications.
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Monitor, troubleshoot, and resolve production incidents related to order management and fulfillment.
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Support order fulfillment, sourcing, inventory management, and order lifecycle processes.
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Troubleshoot Sterling OMS APIs, Agents, and Business Rules.
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Perform root cause analysis and implement corrective and preventive actions.
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Monitor application performance and proactively identify potential production issues.
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Collaborate with development, infrastructure, and business teams to resolve complex issues.
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Manage incidents, service requests, and problem management activities within defined SLAs.
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Support deployments, releases, and production changes while ensuring application stability.
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Maintain technical documentation, support procedures, and knowledge articles.
REQUIRED SKILLS
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Strong hands-on experience with IBM Sterling OMS / Order Management System.
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Experience in Production Support and Incident Management.
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Strong understanding of Order Fulfillment, Sourcing, and Inventory Management.
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Experience troubleshooting Sterling OMS APIs, Agents, and Business Rules.
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Understanding of order lifecycle, inventory availability, sourcing, and fulfillment processes.
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Strong troubleshooting, analytical, and problem-solving skills.
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Experience working with ITIL/SLA-driven support environments.
QUALIFICATIONS
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Bachelor's degree in Computer Science, IT, Engineering, or a related field.
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5+ years of experience in Sterling OMS application support or related enterprise systems.
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Hands-on experience supporting production Sterling OMS environments.
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Experience working in L2/L3 support and Agile/ITIL environments.
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Strong communication and stakeholder management skills.
