Own customer service requests from contract validation through resolution, including emergency network restoration, SLA and KPI oversight, proactive fault prevention, data-driven support, and customer-network software implementations. Diagnose unsuccessful software loads, implement corrective actions, improve support processes, and build customer relationships through consultation, negotiation, knowledge sharing, and change management.
Join our Team
About the Role
We are seeking a skilled Senior Support Engineer in the domain of 4G/5G UDM Domain to provide support to network function monitoring, customer reported problems according to established processes and contracted SLA. With experience more operational and technical issue handling for dedicated customers, solutions or domains becomes part of the work. The individual may also be involved in project delivery as part of the job role which will involve system integration, testing and upgrades.
What you will do
The skills you bring
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
About the Role
We are seeking a skilled Senior Support Engineer in the domain of 4G/5G UDM Domain to provide support to network function monitoring, customer reported problems according to established processes and contracted SLA. With experience more operational and technical issue handling for dedicated customers, solutions or domains becomes part of the work. The individual may also be involved in project delivery as part of the job role which will involve system integration, testing and upgrades.
What you will do
- Act as the main support interface for the Customer across UDM domain for monitoring and maintaining UDM Nodes
- Provide support and lead team for incident, problem, and change management activities, support monitoring during cloud infra upgrades and health checkup & baby sit post UDM nodes upgrades.
- Collaborate with global competence domain teams and be the interface towards customer.
- Ensure high availability, resiliency, and performance optimization of deployed solutions
- Participate in 24x7 emergency support if necessary
The skills you bring
- Education: Bachelor's (Btech or equivalent ) in engineering field.
- Domain Experience: Background in IT or Telecom operations; interest in cloud networks and 4G/5G infrastructure within production support contexts.
- UDM/SDM nodes and HSS HLR EIR Front end Nodes (4G/5G) installation, integration and troubleshooting.
- Additional competence in 4G EPC (MME, SGW, PGW), 5G Packet Core & IMS is good
- Strong expertise in Core Products and Cloud native based telecom architectures
- Good customer management and communication skills
- Understanding of 4G/5G call flows and 3GPP specifications.
- Troubleshooting experience of the issues faced by customer in live network.
- Working knowledge of Networking (TCP/IP) and Cloud/Container platforms (Docker/K8s) from an operations perspective.
- Experience with Ericsson CEE,CCD/CNIS platform is desirable.
- Operational Mindset: Solid troubleshooting methodology, incident prioritization, and RCA documentation; comfort with on-call emergency rotation.
- Soft Skills: Strong communication in English, proactive team player, customer-focused, and committed to quality and reliability.
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Ericsson Pune, Mahārāshtra, IND Office
Ericsson Pune Hub Office
Established IT zone near Viman Nagar with good airport access. Surrounded by cafes, housing and retail, offering a comfortable city lifestyle with a slightly slower pace than larger metros.
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