The Senior Support Engineer will manage the CIC environment, respond to incidents, troubleshoot EDI issues, and ensure customer satisfaction through effective support and communication.
Senior Support Engineer
at Cleo (India)
Bengaluru
Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry's most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years.
Responsibilities will include but not be limited to:
Mandatory Skills:
Desired Skills:
Preferred Skills:
Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
at Cleo (India)
Bengaluru
Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry's most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years.
Responsibilities will include but not be limited to:
Mandatory Skills:
- Experience with EDI mapping (EDI to XML, EDI to flat file etc.)
- Good understanding of ANSI X12 (Retail Domain preferred) and EDIFACT standards (preferably 6-12 years).
- Experience with XML, flat files and
- Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s.
- Team player with good written and verbal communication
- Analytical and problem-solving
- Good Troubleshooting skills.
- Good experience with deep log analysis or root cause analysis.
- Good Understanding with Business process.
Desired Skills:
- Exposure to basic API concepts
- Exposure to basic database concepts and SQL
Preferred Skills:
- Experience in B2B/EDI Support role
- Experience in Cleo Products Key Responsibilities:
- Manage the CIC environment within Cleo B2B Cloud
- Respond to incidents and/or event-driven alerts and troubleshoot customer
- Investigate data related EDI issues and inform the customers with the root
- Bug-fixes for the EDI translation issues identified in
- Trading partner on-boarding and creation of SFTP/AS2
- Work effectively with other internal departments to ensure the highest level of support for
- Timely escalation of critical
- Exhibit a sense of ownership of customer systems and work on issues until completely
Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Top Skills
Ansi X12
As2
Edi
Edifact
Ftp/S
Http/S
Sftp
SQL
XML
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