The Senior Support Engineer will manage the CIC environment within Cleo B2B Cloud systems, respond to and troubleshoot incidents, investigate EDI-related data issues, provide bug fixes for EDI translations, assist with trading partner setups, and collaborate with internal departments to deliver excellent customer support.
Responsibilities will include but not be limited to:
Mandatory Skills:
- Experience with EDI mapping (EDI to XML, EDI to flat file etc.)
- Good understanding of ANSI X12 and EDIFACT standards.
- Experience with XML, flat files and spreadsheets.
- Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s.
- Team player with good written and verbal communication skills.
- Analytical and problem-solving skills.
Desired Skills:
- Exposure to basic API concepts
- Exposure to basic database concepts and SQL queries.
Preferred Skills:
- Experience in B2B/EDI Support role
- Experience in Cleo Products
Key Responsibilities:
- Manage the CIC environment within Cleo B2B Cloud systems.
- Respond to incidents and/or event-driven alerts and troubleshoot customer issues.
- Investigate data related EDI issues and inform the customers with the root cause.
- Bug-fixes for the EDI translation issues identified in production.
- Trading partner on-boarding and creation of SFTP/AS2 setups.
- Work effectively with other internal departments to ensure the highest level of support for customers.
- Timely escalation of critical issues.
- Exhibit a sense of ownership of customer systems and work on issues until completely resolved.
Top Skills
Edi
SQL
XML
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