The Senior Support Manager will ensure the 24/7 availability of storage services, manage backup technologies, and implement storage solutions. This role involves proactive monitoring, troubleshooting, and collaboration with various teams to optimize operations and maintain best practices in storage management.
Key Areas of Responsibilities
- Ensure 24/7 availability of storage services through proactive management, monitoring, and timely response to critical issues.
- Engineer storage administration solutions to meet project and operational requirements.
- Manage and support Veeam and Networker backup and restore technologies.
- Maintain best practices for storage management across diverse environments.
- Conduct fault analysis and reporting on performance exceptions using log data.
- Monitor storage performance and execute capacity planning proactively.
- Coordinate and implement software upgrades, patches, and hot fixes for storage systems.
- Create and modify scripts to automate tasks as needed.
- Collaborate on enhancements to improve the stability, security, efficiency, and scalability of the storage environment.
- Provide weekend support as required.
- Participate in Disaster Recovery (DR) and Business Continuity Planning (BCP) exercises.
- Manage storage infrastructure remotely.
- Lead incident resolution calls, ensuring effective problem management to mitigate risks.
- Collaborate with application developers, DBAs, Unix, and Wintel system administrators to address data storage needs and performance challenges.
- Identify opportunities to optimize operational processes and track system performance trends.
Requirements
- Extensive experience with deploying, configuring, and managing storage solutions, including PureStorage, EMC PowerMax, VMAX, Unity, HPE 3PAR/Primera/Alletra, NetApp C mode, and Huawei Oceanstor Dorado.
- Proficiency in implementing and managing advanced storage replication technologies such as Pure ActiveCluster, HPE Peer Persistence, PowerMax SRDF/Metro, Snapshots, RecoverPoint, and NetApp Snapmirror.
- Experience with object-based storage (EMC ECS, NetApp SnapLock) and performing storage refreshes and data migrations in coordination with application teams.
- Strong understanding of designing, configuring, and troubleshooting Fabric environments using Brocade and Cisco switches.
- Familiarity with protocols including NFS, SMB, iSCSI, NDMP, FCIP, and REST, including troubleshooting file share access and performance issues.
- Knowledge of operating systems such as Linux, Windows, and VMware, including troubleshooting SAN/NAS connectivity and performance.
- Experience with Veritas Volume Manager and Veritas Cluster Server
- Proficiency in automation using scripting languages such as Shell, Perl, or Python.
- Familiarity with VEEAM and EMC Networker backup and recovery products. Knowledge of software-defined storage technologies like Dell PowerFlex and NetApp ONTAPSelect.
- Overall, 10-15 yrs experience in IT
Stay informed on CITIC CLSA Job Opportunities
Not the right fit? You can create a job alert to receive our latest job openings that meet your interest.
Top Skills
Perl
Python
Shell
Similar Jobs
Financial Services
As a Technology Support Lead at JPMorgan Chase, you will oversee operational stability and performance of production services, troubleshoot issues, and ensure a seamless user experience. Key responsibilities include managing application or infrastructure deliveries, driving service improvements, and providing 3rd level support for escalations while building relationships with stakeholders.
.png){kind=avatar}
Fintech • Software
As a C++ Software Engineer at IMC, you will work on latency-critical software projects, collaborate with multidisciplinary teams, and handle complex trading algorithms. You will be responsible for end-to-end product development, focusing on high-performance, reliable software. This role involves working with a variety of technologies and considering trade-offs between different system aspects.
Top Skills:
C++
Fintech • Software
As a Python Software Engineer, you'll collaborate with traders and engineers to develop reliable and scalable analysis and visualization tools. This role involves full ownership from requirements gathering to production, implementing automated testing, and navigating a variety of technologies while ensuring quality in a complex environment.
Top Skills:
Python
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
