Senior System Operations Engineer - Technology Major Incident Management

About this role:
Wells Fargo is seeking a Senior Systems Operations Engineer.
In this role, you will:

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4+ years of experience in Major Incident Management, Production Support, or IT Service Management
• Strong experience with major incident triage, monitoring tools, and escalation frameworks
• Excellent executive communication and stakeholder management skills
• Experience in financial services or large regulated enterprises preferred
• Proven experience leading customer-impacting and regulatory-sensitive incidents
• Strong facilitation, decision-making, and executive communication skills
• Ability to operate effectively in a 24x7, high-pressure environment
• Experience as technical writer or Technical Project management.
• Strong verbal and written communication skills.
• Command center operations or Major Incident management experience.
• Experience in writing Executive Communications.
• Experience of working in organizations with large scale IT footprint.
• Experience in data crunching through Power BI, Excel and other equivalent tools.
• Experience working with Service Now or equivalent.
• Experience working with Microsoft Teams or equivalent.
• Window, Linux Server OS, Network & routing topology, & IT Support fundamentals.
• Physical and virtual server technology fundamentals.
• Experience working with Cloud technologies.
• Experience working in an Agile team environment.
• Experience in building dashboards using Grafana, Splunk or any other equivalent tools.

Job Expectations:

• Serve as the primary incident commander for Major Incidents.
• Lead and facilitate major incident bridge calls, ensuring focus, clarity, and timely recovery actions.
• Assess and validate incident severity, impact, urgency, and major incident criteria throughout the incident lifecycle
• Identify and assign Recovery Leaders and ensure accountability for restoration activities
• Coordinate cross-functional technology teams (applications, infrastructure, vendors) to drive rapid resolution
• Provide concise, accurate, and timely communications to senior leadership during critical incidents
• Maintain real-time incident documentation, timelines, business impact assessments, and recovery updates
• Lead Post-Major Incident Reviews and ensure corrective actions are identified, tracked, and closed through collaboration with Problem Management.
• Partner closely with Technology Command Center teams for monitoring, engagement, and escalation coordination

Posting End Date:
12 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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