Lead implementation and deployment of GGS Asset Management solutions across customer sites, manage project plans, document business and technical requirements, support UAT/POC/production deployments, perform product demonstrations, escalate and resolve solution issues, and contribute to solution design and software release support.
JOB SPECIFICATION
JOB TITLE Senior Systems Engineer
LOCATION Mumbai, India
REGION Asia Pacific
REPORTING TO Senior Manager – Business Solutions
START DATE Immediate
COMPANY OVERVIEW
As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.
Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.
We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.
PURPOSE OF THE ROLE
The Software Systems Engineer will be responsible for applying both Software/Application Knowledge and Project Management methodology to deliver a solution as defined by the customer requirements and product specifications (scope, costs, schedule, development methods and architectures).
The Software Systems Engineer will be responsible for applying both Software/Application Knowledge and Project Management methodology to deliver a solution as defined by the customer requirements and product specifications (scope, costs, schedule, development methods and architectures).
The role has two principle elements, firstly to develop and manage project plans for successful implementation of GGS Asset Management Tools across the clients’ network and secondly to make a significant contribution to the delivery of successful projects through participation in the solution design and implementation activity. The essential functions include, but are not limited to, the following:
Key Responsibilities
MAJOR ROLES AND RESPONSIBILITIES
· Onsite UAT/POC/production deployment support (Mumbai & PAN India (not frequent))
· product & solution demonstration – internal stakeholders and customers
· first point of escalation for internal and external Application & solution support
· contributor in augmenting and improving solutions with innovative approach
· Sanity Test and support the delivery of software releases to customers
· Devise & document SOPs, Process realignments & internal & External Release notes
· Develop detailed POC support plan & work closely with internal stakeholders & customers.
· Onsite UAT/POC/production deployment support (Mumbai & PAN India (not frequent))
· product & solution demonstration – internal stakeholders and customers
· first point of escalation for internal and external Application & solution support
· contributor in augmenting and improving solutions with innovative approach
· Sanity Test and support the delivery of software releases to customers
· Devise & document SOPs, Process realignments & internal & External Release notes
· Develop detailed POC support plan & work closely with internal stakeholders & customers.
Skills, Knowledge & Expertise
POSITION REQUIREMENTS AND SPECIFICATIONS
Pre- requisites
· Possess a Bachelor’s degree in an appropriate technical discipline or equivalent.
· Demonstrate experience of implementing developed solutions into a broad spectrum of customer IT environments
· Skill set - Basic knowledge on IT Infrastructure & OS operations, databases (MSSQL/Oracle/Postgres), Platforms like Jboss, Java applications. Exposure to solutions in Banking/Fintech domain would be a plus.
· Have experience of delivering implementation projects as part of a larger, multi site programme.
· Possess good verbal and written communication skills for professional correspondence and interaction.
· Demonstrate strategic thinking &Analytical approach in handling situations/issues/projectsod team player, eagerness to learn
· open to be onsite with customers around Mumbai & India
Pre- requisites
· Possess a Bachelor’s degree in an appropriate technical discipline or equivalent.
· Demonstrate experience of implementing developed solutions into a broad spectrum of customer IT environments
· Skill set - Basic knowledge on IT Infrastructure & OS operations, databases (MSSQL/Oracle/Postgres), Platforms like Jboss, Java applications. Exposure to solutions in Banking/Fintech domain would be a plus.
· Have experience of delivering implementation projects as part of a larger, multi site programme.
· Possess good verbal and written communication skills for professional correspondence and interaction.
· Demonstrate strategic thinking &Analytical approach in handling situations/issues/projectsod team player, eagerness to learn
· open to be onsite with customers around Mumbai & India
CRITICAL SUCCESS FACTORS
· The ability to operate effectively in a multicultural, multinational environment and mobile cross-functional high performance teams.
· Fluency in written and spoken English is essential.
· The capacity to manage changing priorities and ambiguity.
· The ability to establish goals, monitor progress towards and ultimately achieve them.
· The ability to operate effectively in a multicultural, multinational environment and mobile cross-functional high performance teams.
· Fluency in written and spoken English is essential.
· The capacity to manage changing priorities and ambiguity.
· The ability to establish goals, monitor progress towards and ultimately achieve them.
· Competence in key areas of development, management and leadership.
Cross-functional expertise and the ability to thrive in a highly complex environment.
About
Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory ValuesThe Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first.Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.
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