About Us :
Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration, and cloud-native development. With certified experts in AWS, Azure, and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.
We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.
We want all new Associates to succeed in their roles at Ensono. That’s why we’ve outlined the job requirements below. To be considered for this role, it’s important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.
Job Summary
Reporting to the Senior Manager, you will be part of the Ansible Readiness and ITOM Discovery team, supporting Mission Critical infrastructure for Ensono’s clients. Using your proven communication, analytical, and problem-solving skills you will help identify, communicate, and resolve issues to optimize our IT infrastructure using Automation platform on various automation tools like AAP, AWX, Sidekick, etc.
Key Responsibilities
The Support team is responsible for maintaining and enhancing the service we deliver to our clients by effectively:
- Managing all tickets logged into the Ansible & ITOM Discovery queue
- Managing client/Internal communication on all Ansible & ITOM client onboarding/troubleshooting
- Conducting proactive and reactive audit under readiness of Ansible and ITOM Discovery, coordinating with internal team for resolution
- Use your expertise to lead and guide the team
- Need more understanding on WINRM, SSL and SNMP concepts
- Knowledge on Windows Servers, Linux and Networking systems,
- Basic Knowledge on Azure/AWS/GCV
- Developing script knowledge like Perl and python
Knowledge
- An intermediate understanding of Infrastructure technologies including Unix, Microsoft Windows Server, Storage/Backup and Networking.
- Demonstrable experience of working in an IT infrastructure.
- Basic technical awareness of IT infrastructure Servers (Windows, Unix, AIX)/ Networks (Switch, Routers, DNS) Database and URL’s
- Knowledge of the ITIL framework desirable (Incident, Request, Change and Problems)
- An intermediate technical awareness about TCP, UDP, PING, SNMP, WMI.
Skills
- Analytical skills and Problem-Solving Ability
- Excellent customer service skills
- Ability to multi-task and work well under pressure
- Good team working skills essential
- ITIL certification desirable
- Able to communicate in groups with confidence and conviction
Experience
- Minimum 7 to 9 years of working experience supporting OS like Windows, Linux, Networking and Databases for large environments
- Windows Administration across all OS from 2008 to latest - experience is MUST
- Linux Administration across all flavors are added advantages
- Basic Cloud technology exposure in Azure, AWS and GCP is added advantages
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