Transforming the Future of Enterprise Planning
At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.
This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.
Job Title: Senior Technical Consultant-Client Success-o9 Solutions
We are seeking a highly-motivated and technically savvy Technical Consultant to join our team. This role will support o9 customers post-implementation to ensure customer success and support, as well as to ensure the effective operation of the o9 platform. Particular emphasis will be on the support of automated batch flows and timely response and recovery for any disruptions. Will integrate across the support and DevOps teams to help troubleshoot and resolve issues, and to establish preventive measures for batch automation and for general systems stability. Will also interact with customers, product development, product management, and services teams as required.
- Hands-on experience with Python, Pyspark, SQL and SSIS will be an added advantage
- Experience 2 to 5 Years.
- Timely response and resolution of batch automation disruptions, in order to meet customer SLA’s with accurate and on-time results
- Validating, synthesizing, transforming customer data for planning, visibility, collaboration, and analytics using tools like SQL/SSIS/Excel, Apache NiFi, Hadoop, PySpark/Hive SQLs
- Review and analyze the data provided by the customer along with its technical/functional intent and interdependencies.
- Ensure smooth operations of o9's cloud-based solution
- Support continuous integration and continuous delivery processes
- Collect, monitor and analyze systems performance data for improved performance
- Create automated tasks with shell scripts (bash, PowerShell, python)
- Understand the o9 platform’s data model (table structures, linkages, optimal designs) post-go-live for maintaining, debugging, and enhancing various planning use cases.
- Participate in the technical design, data requirements gathering, making recommendations in case of inaccurate or missing data.
- Fine-tune performance at various levels; automate manual processes; establish checks and balances for sustained value delivery.
- Create and execute integration test-cases. Work on bugs/issues and track the progress of resolving issues using support tools.
What you should possess:
- Ability to take complete ownership of work and deliver with minimal management oversight.
- Proficient in Python, Pyspark, SQL and leveraging ETL tools like SSIS for data transformations.
- Proficiency in Python, Bash, and/or Powershell Scripting
- Experience with Amazon Web Services (AWS), AZURE, Google Cloud Infrastructures preferred.
- Experience with planning applications like SAP, Oracle, e2open, Kinnaxis, JDA, etc preferred.
- Statistical, Optimization, and Simulation skills through software tools and packages like R/Javascript/Python preferred.
- Hands-on familiarity with Microsoft Excel/Access is a plus.
- Bachelor of Science, or higher degree in Computer Engineering, Supply Chain, Operations Research, Computer Science, Statistics, or a related quantitative field. Masters of Science or higher degree in Computer Engineering, Supply Chain, Operations Research, Computer Science, Statistics or a related quantitative field is preferred
More about us…
At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels—hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.
With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.
o9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!
