Senior Technical Writer

About the job

The Red Hat Customer Content Services team is looking for a Senior Technical Writer to join our Migration and Modernization Solutions (MMS) documentation team. In this role, you will be part of a team that promotes customer loyalty and success through content development and delivery. You will create and be responsible for customer-facing technical documentation for Red Hat products on the customer portal. Drawing from your passion for technology and communication, you will work closely with developers, engineers, field teams, and other subject matter experts to create content that helps our customers find the best solutions for their needs.

 What you will do?

• Work closely with content strategists, engineering teams, support teams, and other stakeholders to create and maintain accurate, high-quality documentation for product releases

• Effectively manage documentation and deliver customer-focused, goal-oriented documentation

• Respond to customer feedback to address content gaps and promote continuous improvement of the documentation experience

• Keep up to date on changes to our offerings, customer use cases, support issues, and business strategy

• Provide feedback to other technical writers to improve the quality and consistency of our content 

• Learn to use our documentation toolchain, versioning systems, and issue-tracking tools

What you will bring?

• Experience with software and documentation development life cycles

• Experience writing accessible, usable documentation

• Experience with version control systems

• Experience with topic-based authoring

• Experience using a writing style guide

The following are considered a plus: 

• Experience with lightweight markup languages including AsciiDoc or reStructuredText (RST)

• Experience using a writing style guide

• Familiarity with agile software development

• Intermediate to advanced experience with Git

• Experience with script development or automation

About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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